IBO Book - SF

2

FIND AND HELP OTHERS REACH THEIR GOAL

Customer Questions

There are a few common questions or challenges you may need to help your customers through. Here are some to watch out for:

1. Not eating a balanced, protein-rich meal after a workout As people start working out, their appetite will naturally increase. If they are not careful or organised, they might increase their intake of convenience foods which are often high in simple carbohydrates and kilojoules. So encourage them to have a protein-rich meal after their workout and have plenty of healthy snacks pre-prepared for times when they may get hungry. It’s important that when they do want to eat, they have healthy, kilojoule-controlled options readily available. Fruit, vegetable sticks or Herbalife protein-rich snacks are ideal for these times. 2. Skipping meals or not eating properly Skipping meals starves the body of vital nutrients and can slow down metabolism. This can weaken the diet and may also lead to not following the product programme as directed.

It’s important your customers eat a healthy well-balanced diet that includes a colourful mix of vegetables, complex carbohydrates and a lean protein option such as turkey, chicken, fish or tofu. Hunger pangs or cravings may arise from skipping meals, not making shakes as directed on the label, eating inadequate amounts of protein or may be due to an insufficient fibre intake. Fibre can be added by fruit snacks and/or Herbalife fibre products. 3. Not eating enough protein regularly Getting an adequate protein intake is a key part of the Herbalife programme and many people are surprised at just how much protein they need to eat! Help to educate them on the benefit of protein, and advise them how much protein they need each day (we recommend they have 1-2 g protein per kg body weight*, or you can determine their protein factor using the Wellness mobile app or the BMI calculator tool on Herbalife.com). Protein needs to be consumed at every meal time, not just once or twice a day. Following the five small meal plan ensures they get protein at every meal, and is a useful way to help them record how much protein they have throughout the day.

TIP Reward your

customers with a small gift when they reach an important nutrition or wellness goal with the products. It’s a gesture they will remember. You’ll find plenty of thoughtful, Herbalife branded gifts for sale on MyHerbalife.com

4. Not eating enough carbohydrates Customers may try to limit the amount of carbohydrates they consume in order to control their weight. However, carbohydrates are the body’s main source of energy for daily physical and mental tasks, and if carbohydrates are removed from the diet, the body’s metabolism can slow down. It’s essential that your customers are consuming the right type of carbohydrate. “Good” carbs are those that are the least processed – foods like whole fruits, vegetables, beans and whole grains. Highly processed, refined “bad” carbs are foods like sugars, pastries, white pasta, and white flour breads, cereals and crackers which have little to offer the body beyond just extra kilojoules. 5. Not hydrating properly Drinking enough water is vital for health. It keeps the body temperature regulated, allows us to breathe, is essential in digestion and excretion and assists body movement, to name just a few. Drinking 8-10 glasses of water each day is recommended, but during exercise or when in hot environments, we need to drink more because we sweat more. Have your customer keep track of their fluid intake each day; not only the quantity they drink, but also the type of fluid is important as it may be adding extra kilojoules if they’re not careful. 6. Not having a varied exercise programme A poorly designed exercise programme doesn’t encourage fat burning or lean muscle growth. For example, if your customer loves running and does the same 5 km run, 3x a week but doesn’t include any strength or resistance training, their muscles will get accustomed to only being used for running and not grow in strength and lean muscle mass. The more lean muscle mass you have, the more kilojoules you burn, even at rest.

* Athletes or those who participate in regular intense exercise have a higher requirement of protein than those who do not.

19