NEOPOST_REGISTRATION_DOCUMENT_2017

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Corporate social responsibility

Social, societal and environmental information

Rate of disabled persons

31 January 2018

31 January 2017

Employment rate of disabled persons at Group level (a)

1.6%

1.6%

Employment rate of disabled persons in France (b) 3.3% Number of disabled employees in the per capita headcount compared with the total per capita Group headcount in the CSR scope as at (a) 31 January of the prior financial year. Number of disabled employees in the per capita headcount compared with the per capita headcount in the French scope (including the (b) employees of Neopost Services, Neopost France, Neopost Industrie, Neopost Technologies, Neopost Shipping SA and Neopost S.A.) as at 31 January of the prior financial year. 3.8%

Health and safety at work Health and safety at work are areas of concern addressed by the entire Group and handled by each entity. Each Group entity is responsible for developing a local health and safety policy according to its activities and coordinating its own health and safety management system. The Group has had OHSAS 18001 certification since 2006, mainly for its industrial sites. This certification, issued by an independent third party, attests to Neopost’s commitment to the health and safety of its employees. Renewed every year, OHSAS 18001 also reflects the Group’s continued improvements in the areas of health and safety at work. In 2017, 16 companies of the Group, including all of the industrial sites, were certified OHSAS 18001. Above and beyond compliance with regulations, each site has implemented prevention plans to improve safety. These plans include, for example, the investment needed to improve workstation ergonomics, provide personal protective equipment, replace equipment and ensure that it remains compliant, and deliver fire-prevention training. An annual report, in the form of a single document on occupational risk assessment for French entities, identifies the risks by population for the purposes of control and prevention. A number of Group entities, though not certified, have established preventative measures, such as laying down procedures in the event of fires or other disasters; making employees aware of these procedures and giving them some basic training; and training special teams in charge of safety.

The issue of stress at work is addressed by a large number of Group entities. A number of preventative and training initiatives implemented are described below: Neopost USA regularly organizes sessions on stress • management. Furthermore, a 24/7 help program is available for any employees needing advice or counseling. Training on health and stress at work is also available online for all employees; for the fifth year running, the Fairfield County business • Council recognized Neopost USA for promoting the health and safety and well-being of its employees in the workplace; for several years, Neopost France has been pursuing its • “Quality of life in the workplace” approach designed to ensure that the health, well-being and quality of life of its employees in the workplace remains one of its top corporate priorities; for its part, Neopost Services has developed a preventive • action plan, as well as training programs on psycho-social risks. A hotline is available 24/7 offering help and advice from psychologists to all employees struggling with professional or personal problems. Workplace accidents In 2017, the number of workplace accidents decreased by 18.7%, from 107 in 2016 to 87 this year. The number of accidents resulting in time off work also declined (by 8.3% to 33 in 2017, versus 36 in 2016). The frequency rate was down by 0.4 points on 2016. With 1,089 days of incapacity for work, the severity rate for accidents with work stoppages also fell by 0.1 points in 2017.

Workplace accidents

Unit

31 January 2018

31 January 2017

Number of workplace accidents

87

107

Workplace accidents resulting in time off work

33

36

Number of days lost through accidents resulting in time off work

1,089

1,523

Frequency rate of workplace accidents

(No. of accidents resulting in time off work x 10 6 ) (No. of hours worked)

4.2

4.6

Severity rate of workplace accidents

(No. of days lost x 10 3 ) (No. of hours worked)

0.14

0.19

Review of collective agreements on health and safety Each entity is responsible for drawing up and signing company-wide agreements that relate to it. In 2017, 8 collective agreements on health and safety are in force within Neopost.

The majority of the collective agreements concerns France. In many countries, the definition of a collective agreement is not the same as in France.

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REGISTRATION DOCUMENT 2017 / NEOPOST