wiredInUSA March 2018

Southwire is to close its customer service center (CSC) in Pleasant Prairie, Wisconsin Customer service relocation

“To position Southwire for long-term success, we are working to optimize and emphasize service across the entire organization,” said Hennelly. “By leveraging our geographic locations and taking full advantage of our existing distribution network, we will be positioned to more readily and effectively meet our customers’ needs throughout North America.” Eligible employees at the Pleasant Prairie CSC who do not wish to transfer to another Southwire location will receive severance packages. Rich Stinson, Southwire’s president and CEO, added: “We are committed to the well-being of our employees, and we will work to ensure that those affected by this announcement are treated with dignity and respect.”

Southwire is to close its customer service center (CSC) in Pleasant Prairie, Wisconsin.

“The decision to close our Pleasant Prairie CSC was not made easily nor taken lightly, and it is in no way an indication of the facility’s performance or a reflection on the people at Pleasant Prairie,” said Kurt Hennelly, executive vice president of distribution, sourcing and manufacturing strategy. “As our organization grows in size and complexity, we must continuously reevaluate our operations to ensure that we remain competitive in the marketplace, and deliver value to the customers and communities that depend on us.” Southwireplans to relocate the Pleasant Prairie CSC operations, including equipment and inventory, to its existing distribution facilities in the US and Canada. This transition is expected to be concluded by the end of November.

wiredInUSA - March 2018

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