2007 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Technology

Average

Top 25%

Information Technology FTE Number

2.0 4.0 0.3

High

Low

Total IT Payroll Expense ($)

$133,233

$199,828

As % of Total Compensation Expense

1.5% 0.9%

As % of Net Revenues

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year

1.9%

1.5%

1.5%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Scanning & Document Management % of Agencies that Use % of Users That: Use ams for Document Management Use 3rd Party for Document Management 46.7% Do Front-end (mail room) Batch Scanning 16.7% Do Back-end (after CSR) Scanning 70.0% 86.7% 60.0%

Sagitta 33.3%

AMS360 3.3%

Vision 6.7%

AMS-afw 6.7% Other 3.3%

Website % of Agencies that Have

100.0%

TAM 46.7%

% of Websites That: Are More than Electronic Yellow Page

63.6%

Used in Prospecting/Sales Efforts

40.0%

“Had we not made the investments we’ve made in technology and training, I hate to think where we’d be in this soft market. Remarkably, we struggled big-time at the time we were writing those checks – it seemed like so much money. Today, we can do so much more with far fewer people, on a per- employee basis anyway.”

Optimized for Search Engines

43.3%

Participate in “Paid” search Programs Is Key Component in Customer Service Efforts

26.7%

43.3%

Extend Customer Self-Service Through Site

53.3%

Used as Vehicle to Provide Helpful Info and Educate

73.3%

139 2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Technology