2007 Best Practices Study

Agencies with Revenues Between $10,000,000 and $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Use of Carrier Service Centers

Average

+25% Profit

+25% Growth

Service Center Use Total Personal Lines Comm. placed in Carrier Service Center Total Commercial Lines Comm. placed in Carrier Service Center

30.9%

*

*

1.8%

2.6%

1.1%

*Insufficient Data

Impact of Service Center Use

Workflow

# Personal Lines Carriers

# Commercial Lines Carriers

Very Negative

Very Negative

Very Positive

Very Positive

Average +25% Profit +25% Growth

Insufficient Data

Insufficient Data

Retention

# Personal Lines Carriers

# Commercial Lines Carriers

Very Negative

Very Negative

Very Positive

Very Positive

Average +25% Profit +25% Growth

Insufficient Data

Insufficient Data

Profitability

# Personal Lines Carriers

# Commercial Lines Carriers

Very Negative

Very Negative

Very Positive

Very Positive

Average +25% Profit +25% Growth

Insufficient Data

Insufficient Data

Sales

# Personal Lines Carriers

# Commercial Lines Carriers

Very Negative

Very Negative

Very Positive

Very Positive

Average +25% Profit +25% Growth

Insufficient Data

Insufficient Data

143 2007 Best Practices Study | Agencies with Revenues Between $10,000,000 and $25,000,000 | Insurance Carriers