2007 Best Practices Study

Agencies with Revenues Over $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Technology

Average

Top 25%

Information Technology FTE Number

6.8

High

21.0

Low

2.0

Total IT Payroll Expense ($)

$482,680

$963,811

As % of Total Compensation Expense

1.4% 0.9%

As % of Net Revenues

Average

+25% Profit

+25% Growth

Total IT Expenses for Fiscal Year 1

2.2%

2.2%

2.5%

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Scanning & Document Management % of Agencies that Use % of Users That: Use an ams for Document Management

80.0%

48.0%

Sagitta 41.7%

Use 3rd Party for Document Management 68.0% Do Front-end (mail room) Batch Scanning 8.0% Do Back-end (after CSR) Scanning 68.0%

AMS-afw 8.3%

Website % of Agencies that Have

Other 12.5%

100.0%

Ebix 4.2%

% of Websites That: Are More than Electronic Yellow Page

56.0%

TAM 33.3%

Used in Prospecting/Sales Efforts

20.0%

Optimized for Search Engines

36.0%

Participate in “Paid” search Programs Is Key Component in Customer Service Efforts

20.0%

20.0%

Extend Customer Self-Service Through Site

44.0%

Used as Vehicle to Provide Helpful Info and Educate

76.0%

169 2007 Best Practices Study | Agencies with Revenues Over $25,000,000 | Technology