2007 Best Practices Study

Agencies with Revenues Over $25,000,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

8.0%

1-3

0.0%

4-6

16.0%

7-10

4.0%

11+

72.0%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 78.3% 60.9% 95.7% 87.0% 87.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 85.7% 95.2% 95.2% 71.4% 81.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

170

2007 Best Practices Study | Agencies with Revenues Over $25,000,000 | Technology