2007 Best Practices Study

Agencies with Revenues Under $1,250,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Real Time Interface

Via Proprietary Carrier Website

% of Agencies

Number of Real-Time Inferfaces None

2.8%

1-3

25.0%

4-6

38.9%

7-10

22.2%

11+

11.1%

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 80.0% 94.3% 97.1% 94.3% 100.0%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0% 76.5% 97.1% 100.0% 88.2% 91.2%

Claims Reporting

Loss Runs

Rate/Quote Policy Issue

Endorsements

26

2007 Best Practices Study | Agencies with Revenues Under $1,250,000 | Technology