2007 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000

Executive Perspectives

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Revenues

60% Revenue by Source (as % of Total Revenues)

50%

40%

30%

20%

10%

0%

Commercial Comm & Fees

Bonds

Personal P&C

P&C - VAS

Contingent/ Bonus

Group Comm & Fees

Individual Comm & Fees

L&H - VAS

L&H - Bonus/ Overrides

Investments

Average verage

+25% Profit Profit

+25% Growth Growth

% of Revenues Derived from:

Average

+25% Profit

+25% Growth

Largest Account

4.7%

4.5%

6.3%

High

15.3%

Low

1.1%

10 Largest Accounts

15.2% 35.1%

12.2%

19.3%

High

Low

3.7%

Group Life & Health Revenue Breakdown (% from each source) Average

+25% Profit

+25% Growth

Health

66.6% 25.5%

68.4% 25.6%

55.5% 38.1%

Life

Disability

2.1% 2.3% 1.7% 1.7% 0.0%

1.4% 0.4% 4.3% 0.0% 0.0%

1.1% 4.8% 0.5% 0.0% 0.0%

Dental

Retirement Products

Employee Benefits (TPA)

All Other

See the Insurance Carriers section for the average number of GLH carriers represented.

36 2007 Best Practices Study | Agencies with Revenues Between $1,250,000 and $2,500,000 | Revenues/Expenses