LEGO - Request for Information

Future trends In all aspects of the benefits ecosystem– from insurers, to solution providers, to administrative platforms – organiza- tions are looking to apply artificial intelligence parameters to improve efficiency, enhance personalization at the user level, and enable more rapid scaling of innovative solutions.

Over the next few years, we expect to see AI contribute to three trends in benefits:

Enhanced employee segmentation

Consumer grade digital guidance

Greater connectivity

3 examples of howAon is pioneering innovation today

1. InteractiveWellbeing

Aon has recently partnered with a leading global digital wellbeing platform to designWellOne, a cutting edge wellbeing app that will blend health and financial wellbeing and create an engaging user experience. The app, includes interactive coaching, customizedmessaging, and questions/engagement prompts that are updated based on a constant feed of user information. Each user will receive a personal experience inWellOne, with the experience designed to drive in- creased participation in activities targeted at improving health and financial wellbeing.

2. Data Visualisation Suite

Managing healthcare and benefits costs can be difficult and therefore we have created a suite of tools to help clients un- derstand the underlying trends within their organisations – ranging from the types of health conditions impacting their workforce through to the way costs differ by location or treatment centre.

3. RPA (Robotic Process Automation)

We have invested heavily in bot technology to automate labour intensive and repetitive tasks in order to reduce pro- cessing errors and automate triggers. Practical examples of how this helps our clients include: notification of inaccurate employee data, triggering an automatic workflow upon receipt of data (e.g. member communications based on birthdate or other data item) and automatic claims adjudication.

The LEGO Group | Global Benefits Management | March 2019

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