Worldline - Registration Document 2016
A
Corporate and social responsibility report Annex III - Integrating sustainability inWorldline’s business
Worldlinematerialitymatrix
materiality matrix. This matrix was reviewed by the top management of the Company and shared with Atos’ CSR team. Worldline defined its priority topics in accordance with its stakeholders’ expectations. The result is formalized in the following Worldline
Innovative offers
Cultural diversity
Individual data privacy
Talent attraction & development
Ethics & compliance
Strong suppliers partnership
Market intimacy
Smart working
External Score
Eco-efficient operations
Internal Score
Building clients’ trust with fully available and secure platforms Reinforcing value for clients through sustainable and innovative solutions
Being a responsible employer by revealing our employees’ potential
Endorsing our business ethic within our value chain
Leveraging the eco-efficiency of our data-centers and offices
A.1.2.2
4 challenges [GRI 103-2 sector specific standards]
committed to ensure a high level of customer’s satisfaction. To safety and permanent real-time platform availability for its implement its solutions, Worldline must ensure a high level of clients. People value chain and Worldline’s talents are a key element to creates inspired, sustainable and innovative solutions and is deliver innovation and increase value for clients. Worldline Client satisfaction, innovation, confidentiality and data privacy These essential issues correspond to the following GRI are the main challenges for Worldline towards its customers. responsibility and Customer Privacy . For more information Standards elements: Product and service labeling , Product on GRI standards aspects, see Section 2. which are detailed in the Trust 2020 program and are regularly All of these challenges are covered by dedicated indicators, increasingly closed to its targets by 2020: the revenue of monitored. In 2016, progress has been made and Worldline is as well as the Worldline customer satisfaction increased from sustainable offers increased from € 575 million to € 586 million, 7.26 to 7.67.
As a result of the material assessment process, four challenges stakeholders’ expectations. have been selected and prioritized according to Worldline’s
issues/Worldline areas of action Prioritization of Corporate Social Responsibility
platforms and helping themcreate value through Building clients’ trust with fully available and secured 1. sustainable & innovative solutions During past years, Worldline has developed a strong and recognized market intimacy that enables the Company to industry in which Worldline competes is subject to rapid and anticipate new trends. The global payment and digital services introductions, evolving industry standards, changing customer’s significant technological changes, new products and services competitors. needs and preferences, and the entrance of non-traditional
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Worldline 2016 Registration Document
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