Worldline - Registration Document 2016

A

Corporate and social responsibility report Annex III - Being an ethical and fair good player in business

A.4.2.2

A.4.2.1.6

Responsible subcontracting [GRI 103-2

Economic Performance] development [GRI 201-4] and [GRI 103-2 Playing a responsible role in local

Procurement Practices]

Travail”) in Flanders, Belgium. the sheltered workshop “Beschermde Werkplaats Zottegem” the development of purchasing by working in partnership with Since many years, Worldline procurement has taken the lead on (“Entreprise adaptée” et “Établissement et Service d’Aide par le BWZ was founded more than 40 years ago and counts with and to integrate them into the professional world. employment of people with a light mental or physical disability approximately 250 people. Their aim is to promote the At the beginning, Worldline decided to subcontract with them decided to increase their scope of activities: provide a more industrial orientation to their activities, Worldline result of their investment on technical supervisory personnel to part of the individual packaging of its payment terminals. As a individual products that they ship afterwards to the various shipments of naked devices and transform these in finalized The personalization of payment terminal: BWZ receive bulk a) 150,000 devices per year; Inclusion of accessories and final packaging of more than inspection, loading of specific software and security keys, distributors around the world. This work includes technical them back. the customer’s software and security keys before sending disassembly and exchange of modules in order to reload and diagnosed. The repair process includes also the damaged terminals directly to BWZ where they are tested The repair of returned terminals: distributors send the b) Subcontracting withinWorldline risk that must be closely monitored on the basis of quality, cost, common practice in the IT industry but represents a business in particular contexts. Having recourse to third parties is a Worldline sometimes relies on subcontractors to deliver services IT developers or Project Managers. local basis. The most represented profiles of subcontractors are Worldline operates to manage subcontracting process on a define needs and propose relevant profiles). There are local department and interacts with the operational teams directly (to management team which is part of the Human Resources Subcontracting process is managed by the workforce Workforce Managers located in each geography where subcontractors working across 17 countries. contracts. On December 31, 2016, Worldline has recorded 359 ensured by the Procurement Team through negotiated The commercial relationship with subcontracting companies is subcontractors are initiated locally by the operational team. expertise or skills for a limited period of time. All requests to use to fulfill the terms of a particular contract or requires such Worldline does not have the specific expertise or skills necessary Subcontractors may be used in areas or projects where requirements. delivery, innovation, management and sustainability

A.4.2.2.1

Lending a hand to those inneed

progress, thus creating a direct positive effect on its entire ecosystem, and more generally, on society at large. performance to be combined with social and environmental inclusivity that sets it apart, enabling the Company’s economic Worldline wishes to take a proactive approach to citizen services for its customers. In fact, it is Worldline’s social beyond creating jobs, developing solutions and supplying social and environmental value. Worldline’s ambition goes engagement and local development by creating economic, Local communities are able to improve and develop on an commitment to social and citizenship projects and initiatives. Local development is a fundamental element of Worldline’s and activities of the Company’s employees. responsible and Inclusive social causes targeted by the actions ongoing basis, progress being generated as a result of the initiatives for local communities and society at large [GRI 201-1]. In 2016, Worldline invested a total of € 1,272,959 in funding involvement in responsible IT projects, relationships and This amount includes donations to charities, Worldline’s used by Worldline in its report in order to promote social Benchmark Group methodology, an international benchmark sponsorship. This amount is calculated using London partnerships with schools and universities, as well as skills initiatives. countries are: Company. Some examples of activities implemented in different families living in disadvantaged conditions with support from the fundraising campaigns in order to provide food and supplies to In several countries, employees from Worldline have organized In Worldline Belgium, employees supported organizations like Alimentaire that intends to stop hunger by collecting and of food, clothes, a kit for new born babies and the Banque assistance to those in need in Flandre by making the distribution Moeders voor Moeders that since 1992, aims to bring social helped with the collection of 500 kg of food. providing food to the people in need, Worldline employees conducted a donation of things that young children can use as market-focused livelihood programs. Also, employees women through relevant education, innovative healthcare and that aims to empower underprivileged children, youth and might have occurred during 2016. performed a fundraising to help victims of natural disasters that clothes, books, stationery and games equipment and have In Worldline India, employees supported the Smile Foundation In Argentina, Worldline supports since 2013 the Fundacion Si launched the campaign inviting and encouraging all Worldline and during July 2016 the Human Resources department employees across the country to help collecting coats, blankets streets. and food to provide some kind of shelter to people living on the

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Worldline 2016 Registration Document