Business Process Maps SM - WD - RR

CCTV Inspection - Call

SewerMaintenance

Workorders entered into Excel for daily tracking

Dailywork orders entered intoHansen

End

CCTVCrew CCTVSupervisor Assistant Superintendent Start

Supervisor notifies repair crew via Nextel/Radio

Yes

Supervisor receives and relays location to crew

Isdefect classifiedas an emergency?

No

Supervisor notifies repair crewvia writtenworkorder for completion in order of severity

Notifyhomeowner via spoken relayor informationor door hangerwhen appropriate

CrewPrintsout still photosormakes videoCD showing defects

Crew fills out paper workorder

Crewnotifies supervisor of pipe defects

Yes

CCTVCrewarrives and completes inspection

Dataentered into ITPipe software

Anydefects found?

No