Business Process Maps SM - WD - RR

MainFlushCall

SewerMaintenance

Logs call information in spread- sheet

Receives call from staff or citizen

Start

FlushTruckCrew FlushTruckSupervisor Assistant Superintendent Dispatch/Staff Support

Notifiedof informationby staff support. Routes to supervisor

Paperwork order entered intoHansen

Dailywork entered into spreadsheet

End

Notifiedof informationby assistant superintendent. Routes to crew(s).

Receives call from crew. Either calls CCTV crewor Repair crewasnecessary.

CCTV Inspection– Call or Sewer Main repair

Yes

Crew receives informationand moves to site; begins flushing

Finish flushing line. Apprise supervisor andhomeowner of findings

Crew fills out paper workorder

Anything abnormal?

No