Nursing Catalogue 2016

61

Communication Skills for the Healthcare Professional Laurie K. McCorry, PhD 978-1-58255-814-1 • February 2011 • Softbound • 6” x 9” • 256 pp. • 30 Illus. • 15Tables

Licensed Practical / Vocational Nursing

Communication Skills for the Healthcare Professional is a comprehensive yet compact guide to learning essential communication skills that will prepare students for success as healthcare professionals. Intended to supplement the clinical coursework students complete in the first one to two years of all allied health programs, the book uses a broad range of examples, role plays, and scenarios from virtually every healthcare field, enabling both instructors and students to use it as an essential resource for mastering any area-specific communication skill. Each chapter provides students with objective and short-answer questions to test comprehension of the material, as well as more complex clinical applications that encourage students to develop the critical thinking skills they will need every day as professionals in the healthcare industry. Features • Presents the fundamentals of communication skills geared specifically for students in the allied health professions. • Includes a clear, concise presentation of the principles of communication theory as well as verbal and nonverbal communication. • Instructs the healthcare professional on how to communicate with patients whose ability may be impacted by anxiety, anger, cultural differences, language differences, visual impairment, hearing impairment, mental or emotional disturbance, age, denial, or confusion. • Organized into three main sections outlining basic communication principles and their uses in clinical and administrative settings. • Compact and user-friendly format. • Chapters on cultural sensitivity, adapting communication to a patient’s ability to understand, and dealing with other roadblocks provide students with techniques to handle many situations that they will encounter as healthcare professionals. • Role Play boxes interspersed throughout the chapters teaches students how to work through various scenarios that they may encounter in practice. • Learning Objectives open each chapter and identify the points that students can expect to learn and understand by the end of the chapter. • Short-answer Questions at the end of each chapter prepare students to move on to the next learning topic. • Clinical applications, included in each chapter, offer more complex scenarios to help students develop the critical thinking skills they will need to apply in practice.

Table of Contents Part I: Principles of Communication Ch. 1: The Communication Process - Introduction - Therapeutic Communication - A Definition of Communication - The Five Steps of the Communication Process Ch. 2: Nonverbal Communication - Introduction - Types of Nonverbal Communication - Proper Nonverbal Communication Skills for the Healthcare Professional Ch. 3: Verbal Communication Part II: Clinical Communication Skills Ch. 4: Professional Communication and Behavior Ch. 5: Interviewing Techniques Ch. 6: Adapting Communication to a Patient’s Ability to Understand Ch. 7: Patient Education

Ch. 8: Cultural Sensitivity in Healthcare Communication Part III: Administrative Communication Skills

Ch. 9: Electronic Communication Ch. 10: Fundamental Writing Skills

. . . Abridged to fit