2015 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Service/Sales Support Staff

Key Benchmarks Profile

Average

Top 25%

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Commercial P&C Service/Sales Support Number

13.6 27.0

High Low

2.6

Average Revenue per Staff

$302,740 $779,692

$485,974

Total Commercial Service Payroll ($)

Payroll (as % of Total Commercial Revenue) Bonds P&C Service/Sales Support Staff Number

22.5%

1.4 4.0 0.3

High Low

Average Revenue per Staff Total Bond Service Payroll ($)

$214,163 $82,638

$344,066

Payroll (as % of Total Bond Revenue) Personal P&C Service/Sales Support Staff Number

21.1%

9.1

High Low

33.0

1.2

Average Revenue per Staff

$212,039 $394,388

$302,625

Total Personal Service Payroll ($)

Payroll (as % of Total Personal Revenue)

24.1%

Group L&H Service/Sales Support Staff Number

3.1 8.0 1.0

High Low

Average Revenue per Staff

$386,141 $164,760

$665,518

Total Group L&H Service Payroll ($)

Payroll (as % of Total Group L&H Revenue) Individual L&H Service/Sales Support Staff Number

17.9%

1.0 2.0 0.1

High Low

Average Revenue per Staff

$149,623 $39,819

$229,460

2015 Best Practices Study

Total Individual L&H Service Payroll ($) Payroll (as % of Total Individual L&H Revenue)

30.2%

Multi-Line Service/Sales Support Staff Number

Agencies with Revenues Between $5,000,000 and $10,000,000

*

High Low

13.0

0.5

Average Revenue per Staff

* * *

*

Total Multi-Line Service Payroll ($)

100

Payroll (as % of Total Multi-Line Revenue)

*Insufficient Data

Note: See page 163 for an explanation of column headings