2015 Best Practices Study

Analysis of Agencies with Revenues Over $25,000,000

Service Staff Payroll Information

Key Benchmarks Profile

Average

Top 25% Profit Top 25% Growth

Pay Ranges by Service Position AE Average Lowest Pay

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

$75,715 $160,192

$68,869 $153,101

$87,550 $178,598

Average Highest Pay

CSR

Average Lowest Pay Average Highest Pay

$42,213 $95,846

$36,697 $79,162

$46,105 $103,514

Processor/Asst CSR

Average Lowest Pay Average Highest Pay

$33,067 $53,781

$29,371 $46,027

$39,513 $64,165

Marketing

Average Lowest Pay Average Highest Pay COMMERCIAL LINES PERSONAL LINES GROUP LIFE & HEALTH/FINANCIAL *Insufficient Data Claims Average Lowest Pay Average Highest Pay AE Average Lowest Pay Average Highest Pay CSR Average Lowest Pay Average Highest Pay Processor/Asst CSR Average Lowest Pay Average Highest Pay Marketing Average Lowest Pay Average Highest Pay Claims Average Lowest Pay Average Highest Pay AE Average Lowest Pay Average Highest Pay CSR Average Lowest Pay Average Highest Pay Processor/Asst CSR Average Lowest Pay Average Highest Pay Marketing Average Lowest Pay Average Highest Pay Claims Average Lowest Pay Average Highest Pay

$62,738 $131,833

$64,258 $112,762

$57,440 $114,852

$51,333 $112,166

$47,582 $97,242

$55,622 $111,841

$60,133 $93,229

$53,274 $77,108

* *

$43,312 $67,950

$41,116 $63,948

$65,208 $71,434

$32,364 $43,493

$22,935 $32,500

$33,500 $49,186

* *

* *

* *

$47,307 $59,604

* *

* *

$77,128 $152,417

$74,062 $106,366

$91,996 $146,855

2015 Best Practices Study

$43,515 $93,591

$42,668 $77,211

$54,801 $93,797

Agencies with Revenues Over $25,000,000

$35,856 $50,911

$30,605 $42,391

$39,353 $56,733

$59,017 $128,365

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153

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Note: See page 163 for an explanation of column headings