SSI2017 AND 2018 Brochure v1.indd

Empirical knowledge, practical tools and strategic insights to compete – and win – through service excellence

Strategic Service Institute How can you maximize the impact of each customer and employee? How can you deliver the service experiences your customers seek? How can you align your organization around your customers’ needs?

Fall 2017 Module 1 • September 11 – 13, 2017 Module 2 • September 13 – 15, 2017 September 11 – 15, 2017 McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute

Center for Services Leadership

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