2022 Best Practices Study

Introduction & Overview............................................................................................................... 6

Critical Issues Facing Agencies in 2022 ...................................................................................... 10

Executive Summary ..................................................................................................................... 20

Agencies under $1.25 Million in Revenue...................................................................... 20

Agencies between $1.25 Million and $2.5 Million in Revenue..................................... 24

Agencies between $2.5 Million and $5.0 Million in Revenue ....................................... 28

Agencies between $5.0 Million and $10.0 Million in Revenue..................................... 32

Agencies between $10.0 Million and $25.0 Million in Revenue................................... 36

Agencies over $25.0 Million in Revenue ........................................................................ 40

Cross Category Comparison....................................................................................................... 44

Glossary........................................................................................................................................ 74

4 2022 Table of Contents