SKY SERVICES - Handling and Aviation Fuel

THE SKY SERVICES GROUP

SKY SERVICES S.p.A.

Head Office via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39.081.552.2421 - ph. +39.081.251.4837 fax +39.081.551.3439 e-mail info@skyservices.it

Certifications ENAC 137/2018

ENAC IT.ATO.0075 ENAC IT.145.0383 CAMO PH IT.MG.1108 Reg. CE 1998/2015

ISO 9001:2015 ISO 14001:2015

Member of

Partners

www.skyservices.it

Ed. 1 rev. 3 - 13/01/2021

THE DIFFERENCE

Own facilities, equipment and staff at each location

The main difference between SKY and the competition is that we offer the most expanded network for general aviation assistances in Italy with a large portfolio of services especially dedicated to private aviation. This means that Customers profit from an unmatched service level at fewer costs, because SKY does not use third parties to provide its services.

Clemente de Rosa MD and Founder

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Capitolo

TABLE OF CONTENTS

01. ABOUT SKY ...................................................................................... 5 02. FBO ................................................................................................... 7 03. SKY CUISINE ................................................................................... 18 04. FUEL ................................................................................................ 20 05. GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS ....... 22 06. ATO / COURSES / CONSULTANCY.................................................. 25 07. AIRCRAFT MANAGEMENT .............................................................. 29 08. MAINTENANCE ................................................................................ 31

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01

ABOUT SKY

SKY is a privately-owned company. We can take decisions quickly to adapt to market conditions and keep up with the demands of our customers. Since the company’s inception, we have always strived to ensure that our services are seen as a symbol for quality and reliability. Our modern facilities, our aircraft, our customer service excellence, our dynamism and meticulous attention to details have led to us becoming the most expanded network for general aviation service providers in Italy. With our FBOs located in the main Italian cities (Milan area, Venice, Verona, Treviso, Rome, Pisa, Siena, Naples, Salerno Amalfi Coast, Bari and Brindisi), ground support and permits at over 40 airports in Italy, fuel supply at 31 airports, catering

supply, credit facilities, private aircraft charter, maintenance, airport company and over 20 years of experience in the general aviation sector, Sky Services is the most expanded Italian network in this field and the all in one solution for your flights to Italy. We are dedicated to offering our customers cutting-edge organization, as well as high-tech systems and services unmatched in the general aviation handling business. To assure the highest service level possible, Sky Services’ locations are subject to regular thorough internal auditing and are being monitored by independent Quality Consultants. This allows a constant quality control of the services provided.

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FBO

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FBO

Take advantage of our network of premier FBOs and supervision located throughout Italy. With the support of our Head Office, which centrally han- dles all commercial, accounting, quality control and human resources, SKY is capable of offering a cohesive and consistent array of the highest quality services enjoyed by many regular clients, and we would like to welcome you as one of

them. Let our SKY Network synchronize your travel experience in Italy with a single reference point for everything you might need, from ramp services for your aircraft to personal administrative and business assistance. Our expertly trained staff will ensure that you experience the same reliable treatment at each of our locations, from North to South.

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STAFF

A company is built on its people and that is why we believe that people and their professionalism represent the real value of our company. This is also the reason why we have made substantial in- vestments in the training of our multi-language

staff. Thanks to the experience acquired over the years, we have created several internal training courses which cover every aspect of the handling process, ranging from Customer Service to Ramp Service.

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Capitolo

AIRCRAFT

Our staff provides high quality, safe and secure handling services for any type of aircraft, thanks to specific, rigorous and individual training pro- grams and to its top-notch ramp equipment specified for general aviation aircraft. Our highest priority is to guarantee safety and security for your aircraft. That's why all ramp operations are super- vised and executed by our thoroughly trained

staff. Our staff members will assist you with the organization of landing permits, PPR, administra- tion and airport slots. Our capable ramp staff will then provide your aircraft with follow me, mar- shalling, push-back, deicing, cleaning, refueling, GPU, wing walking, technical assistance, lavatory, water servicing and aircraft security.

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FBO

CREW

In our comfortable and modern lounges, crew members can relax while navigating on the inter- net and enjoying a coffee, or focus on planning their next flight. The facilities offer snooze rooms, briefing rooms, satellite TV, showers, wireless con- nection, free internet connection and weather in-

formation service. Thanks to our staff members, who know the territory, crews have the possibility to profit from our suggestions on sightseeing spots, history of the area, local events as well as detailed indications on how to reach our facilities.

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FBO

PASSENGERS

Meet & Greet

At each location, our staff offers a warm welcome to its customers thanks to specific concierge training and to the superb facilities provided with the most modern comforts. We have always con- sidered comfort, safety and privacy as “musts” that have to be offered and guaranteed to our customers. Car valet service, baggage handling, porter service, customs and immigration assis- tance, security, VIP service, meeting rooms, ded- icated VIP lounges, international cuisine... all services available at each location.

We offer Meet & Greet service in all Italian airports upon arrival, departure or when in transit. Our VIP Meet & Greet Service ensures an effort- less and hassle-free experience exclusively for VIP guests. This service can be booked for your spe- cial guests: an experienced agent of our hospital- ity team will guide you through the airport processes and ensure your arrival, transit or de- parture is as comfortable as your flight.

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HOTEL ACCOMMODATION

Luxury speed boats depart from the private VIP dock in front of our FBO to the most enchanting hotels in Venice

In Venice, luxury speed boats will take our customers to their final destination: being it a hotel located on the canals or directly into the center of Venice. The private boats depart from the VIP dock which is conveniently located just a few steps away from our FBO via an access dedicated to our passengers only.

Sky Services has special agreements with a wide range of hotels in every location we provide ser- vices at: close to the airport or in the city centre, to preferred rates. The hotels have been selected by our team with a view to meeting crew needs and getting the best available prices.

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Discover the beauties

of the Mediterranean

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FBO

VIP TRANSPORTATION

Charter flight, limousine, car rental or even heli- copter charter and yacht transfers: we accommo- date any request by offering selected providers that meet our customers’ high standards.

Yacht Arrangements

• Elegant yachts • M/Y Boomerang II • VIP service • Fast connections to/from airport/harbor • Transfers to the islands and boat cruises in the Mediterranean • English speaking crews

Helitaxi Service

• Selected providers • VIP transport • Fast connections all over Italy (i.e. from Naples airport to Capri) • Competitive prices

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One card accepted worldwide

In partnership with Avcard, Sky Services offers a card dedicated to the business aviation sector named SKY Card. The card enables to pay, simply and securely, in person for the general aviation ser- vices received at over 7600 locations around the world in 190 countries that include virtually every important airport destination. This credit card cov- ers the services provided on the ground such as: • Apt taxes • Flight Planning • Fuel • Catering through SKY CUISINE • Handling • Maintenance

and many more services received by the FBO. SKY card does not charge for annual fees and of- fers VAT compliance and exemption support. When used the right way, it gives benefits such as discounts and rewards. To apply for the card it is necessary to complete the “Become a Cus- tomer” form and send it to the fax number +39 081 5513439 or by e-mail to info@skyservices.it or download it from www.skyservices.it

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FBO

FBO Contacts

Milan Malpensa LIMC/MXP

Pisa Galileo Galilei LIRP/PSA

ph. +39 02.5858.3584 ops +39 338.7741.795 e-mail mxp@skyservices.it freq. 131.900 Mhz

ph. +39 081.5522.421 ops +39 393.0194.940 e-mail ops@skyservices.it

Rome Ciampino LIRA/CIA

Milan Linate LIML/LIN

ph. +39 06.7934.0051 ops +39 333.4728.912 e-mail cia@skyservices.it freq. 131.900 Mhz Naples Capodichino LIRN/NAP ph. +39 081.2311.048 ops +39 338.7735.768 e-mail nap@skyservices.it freq. 131.900 Mhz Salerno Amalfi Coast LIRI/QSR ph. +39 081.2311.048 ops +39 338.7735.768 e-mail qsr@skyservices.it freq. 131.900 Mhz

ph. +39 02.7020.8179 ops +39 333.4799.398 e-mail lin@skyservices.it freq. 131.900 Mhz

LIMB

LIMC/MXP

LIPH/TSF

LIML/LIN

LIPZ/VCE

LIPX/VRN

Milan Bresso LIMB

LIRP/PSA

ph. +39 02.6143.245 fax +39 02.6100.106 ops +39 335.8709.033 e-mail ato.bresso@skyservices.it

LIRA/CIA

LIAU

LIBD/BRI

Treviso Canova LIPH/TSF

LIBR/BDS

LIRN/NAP

ph. +39 041.8627.070 ops +39 393.0187.778 e-mail tsf@skyservices.it freq. 131.900 Mhz

LIRI/QSR

Bari Palese LIBD/BRI

Venice Tessera LIPZ/VCE

ph +39 080.5311.719 ops +39 366.7214.138 e-mail bri@skyservices.it freq. 131.900 Mhz

ph. +39 041.8627.070 ops +39 331.4895.449 e-mail vce@skyservices.it freq. 131.900 Mhz

Brindisi Casale LIBR/BDS

Verona Villafranca LIPX/VRN

ph +39 0831.4133.13 ops +39 377.7078.200 e-mail bds@skyservices.it freq. 131.900 Mhz

ph. +39 045.8600.870 ops +39 393.0135.673 e-mail vrn@skyservices.it freq. 131.900 Mhz

Own facilities, staff and equipment at each FBO

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03 Catering Deluxe

SKY CUISINE

In-flight catering is an important part of the flight ex- perience. This is the reason why at all locations, we strive to provide exquisite catering menus through our own brand SKY Cuisine. Developed to offer an unrivalled VVIP catering service to clients, Sky Cui- sine proposes a wide range of bespoke menus to suit the client’s individual tastes, fromMediterranean to International cuisine, respecting customers' di- etary and intolerance specifications (gluten free, vegan, vegetarian etc). All meals are prepared fresh with selected high-quality ingredients cooked ac- cording to the Food Safety Policy and HACCP prin-

ciples to grant their safeness. Periodical controls are performed by our Security Department and by our external qualified auditors on food hygiene to ensure high level standards. SKY CUISINE has been certi- fied by ENAC for the delivery on board. The pres- ence of our staff on the airside ensures a prompt intervention in case of any last minute additional re- quest. All meals are delivered in a personalized ele- gant packaging that adheres to aircraft and their space restrictions. Value added services like flower arrangements, laundry, linen, dish washing, interna- tional magazines and newspapers are also available.

SKY CUISINE Contacts

SKY CUISINE available at:

LIMC/MXP LIML/LIN

LIML Milan Linate LIMC Milan Malpensa LIPX Verona Villafranca LIPZ Venice Tessera LIPH Treviso Canova LIRP Pisa Galileo Galilei LIRA Rome Ciampino LIRN Naples Capodichino LIRI Salerno Amalfi Coast LIBD Bari Palese LIBR Brindisi Casale

LIPH/TSF

LIPZ/VCE

LIPX/VRN

LIRP/PSA

LIRA/CIA

LIBD/BRI

LIBR/BDS

LIRN/NAP

LIRI/QSR

CONTACTS

SKY SERVICES S.p.A. Head Office - Catering Department

SKY Cuisine has been certified by ENAC for the supply and the on board delivery of catering

via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - ph. +39 081.251.4837 fax +39 081.551.3439 e-mail info@skyservices.it - www.skyservices.it

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04

FUEL / JET A1 Service and VAT Exemption

We provide our customers with Jet A1 fuel to competitive prices and all the related services es- pecially dedicated to general aviation. Our staff, directly co-ordinates and supervises the refueling operations in order to grant a smooth service and to avoid delays.

In co-operation with our tax consultants, we also offer VAT exemption on fuel and on catering sup- plies. We are an official retailer of World Fuel Ser- vices, ENI and Air Total in Italy.

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Fuel

FUEL Contacts

FUEL SERVICE available at

LIPB/BZO

• LIBD/BRI • LIBP/PSR • LIBR/BDS • LICA/SUF • LICC/CTA • LICJ/PMO • LICR/REG • LICT/TPS • LIEA/AHO • LIEE/CAG • LIEO/OLB

• LIMC/MXP • LIME/BGY • LIMF/TRN • LIMJ/GOA • LIML/LIN • LIMP/PMF • LIPB/BZO • LIPH/TSF • LIPO/VBS • LIPQ/TRS • LIPR/RMI

• LIPX/VRN • LIPY/AOI • LIPZ/VCE • LIRA/CIA • LIRN/NAP • LIRP/PSA • LIRQ/FLR • LIRS/GRS • LIRZ/PEG

LIPQ/TRS

LIME/BGY

LIMC/MXP LIML/LIN

LIPH/TSF

LIPZ/VCE

LIPO/VBS

LIMF/TRN

LIPX/VRN

LIMP/PMF

LIMJ/GOA

LIPR/RMI

LIPY/AOI

LIRQ/FLR LIRP/PSA

LIRZ/PEG

LIRS/GRS

LIBP/PSR

LIRA/CIA

LIBD/BRI

LIEO/OLB

LIBR/BDS

LIRN/NAP

LIEA/AHO

LICA/SUF

LIEE/CAG

LICJ/PMO

LICR/REG

LICT/TPS

LICC/CTA

CONTACTS

SKY SERVICES S.p.A. Head Office - Fuel Department

via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - ph. +39 081.251.4837 fax +39 081.551.3439 e-mail fuel@skyservices.it - www.skyservices.it

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GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS 05

In response to increasing customer demands, we have further expanded our services by providing ground support, OCC, Overflight & Landing Per- mits and airport slots at all Italian airports. Given our extensive presence throughout the country, we can assist you wherever you need to fly to in Italy and provide you with one of our locally based SKY agents.

Offered Services

• Airport information • OCC (Operational Control Center)

• Charter/ambulance permits • Overflight & landing permits • Flight notification / PPR / slot coordination • Handling & airport clearance • Movement messages • Meet & greet services • Customs/immigration • Liaison with local airport authorities • Station administration • Security service • Fuel • Locally based SKY agents • Travel coordination

• Transport arrangements • Catering arrangements • HOTAC arrangements • Entertainment reservations • Credit facilities

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GROUND SUPPORT, OCC, OVERFLIGHT & LANDING PERMITS Contacts

GROUND SUPPORT, OCC & PERMITS available at

• LIBC/CRV • LIBD/BRI • LIBF/FOG • LIBG/TAR • LIBP/PSR • LIBR/BDS • LICA/SUF • LICC/CTA • LICD/LMP • LICG/PNL • LICJ/PMO • LICR/REG • LICT/TPS • LIEA/AHO

• LIEE/CAG • LIEO/OLB • LIMB • LIMC/MXP • LIME/BGY • LIMF/TRN • LIMG/ALL • LIMJ/GOA • LIML/LIN • LIMP/PMF • LIMW/AOT • LIMZ/CUF • LIPB/BZO • LIPE/BLQ

• LIPH/TSF • LIPK/FRL • LIPO/VBS • LIPQ/TRS • LIPR/RMI • LIPX/VRN • LIPY/AOI • LIPZ/VCE • LIRA/CIA • LIRF/FCO • LIRI/QSR • LIRN/NAP • LIRP/PSA • LIRS/GRS

LIPB/BZO

LIMB*

LIPQ/TRS

LIME/BGY

LIMC/MXP* LIML/LIN*

LIMW/AOT

LIPH/TSF*

LIPZ/VCE*

LIPO/VBS

LIPX/VRN*

LIMF/TRN

LIPE/BLQ

LIMP/PMF

LIPK/FRL

LIMZ/CUF

LIMJ/GOA

LIPR/RMI

LIMG/ALL

LIPY/AOI

LIRP/PSA*

LIRS/GRS

LIBP/PSR

LIBF/FOG

LIRA/CIA*

LIRF/FCO

LIBD/BRI*

LIEO/OLB

LIBR/BDS*

LIRN/NAP*

LIRI/QSR*

LIEA/AHO

LIBG/TAR

CONTACTS

LICA/SUF

LIBC /CRV

LIEE/CAG

LICJ/PMO

LICR/REG

SKY SERVICES S.p.A. Head Office - OCC, Ground Support & Permits Dpt. via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - ph. +39 081.251.4837 fax +39 081.551.3439 e-mail ops@skyservices.it - www.skyservices.it

LICT/TPS

LICC/CTA

LICG/PNL

LICD/LMP

* also FBO

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ATO / COURSES / CONSULTANCY IT.ATO.0075

Approved Training Organization

Courses

PPL Private Pilot License IR Instrument Rating Course

Sky Services’ aim is to train pilots in a highly pro- fessional environment, using latest generation air- craft, equipped with glass cockpit, and owned by the Academy. The Academy has bases at Milan Bresso (LIMB), Naples North - Capua (LIAU), Naples Capodichino (LIRN) and Brindisi Casale (LIBR) and offers its cadets the chance to fly into both local and inter- national airports, and in particular to profit from the presence of the Sky Services network of FBOs in Italy. Lessons are conducted both in Italian and En- glish so as to be accessible to Italian and interna- tional cadets. Accommodation is available through SKY: cadets can take advantage of discounted hotel rates or selected apartments for longer stays. At the end of the courses, after having obtained the licenses, Sky Services Flight Academy is able to offer its most skillful cadets the chance to enter the world of private aviation with a stage at one of the several partner companies of SKY.

MEP Multi-Engine Piston Rating CPL Commercial Pilot License ATPL Airline Transport Pilot License FI-FII-IRI-CRI REVALIDATION - RENEWAL MCC Multi Crew Coordination JOC Jet Orientation Course C510 Base Training CPL-IR-ATPL Distance Learning GLASS COCKPIT TEA Test of English for Aviation

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Courses for General Aviation

Thanks to its long-standing experience, Sky Services provides a large variety of training courses both for Ground Handling and for Aviation. Courses are also available as distance learning. The courses are offered to the following type of organizations operating in the aviation industry: • Handlers (FBO); • Continuous Airworthiness Management Organizations (CAMO); • Approved Training Organizations (ATO); • Certified Aircraft Operators (AOC); • Catering suppliers. The courses are focused on: • Ground handling • Security • Pilots training

Sky Services also offers:

• Legal consultancy in the aircraft industry; • Internal auditing activities on Safety Management Systems (SMS) and Quality/Compliance Management Monitoring (CMM); • Development and implementation of Safety Management Systems (SMS), Quality/Compliance Management Monitoring (CMM) and Crisis Management; • Development of Security Management Systems and their implementations for Certified and Recognized suppliers; • Technical descriptive reports for Business start- up declarations; • Risk assessments and estimations of economic damages due to accidents; • Translations and development of technical manuals for equipment and processing.

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ATO - FLIGHT ACADEMY Contacts

FLIGHT ACADEMY available at

Milan Bresso ph. +39 02.6143.245 fax +39 02.6100.106 ops +39 335.8709.033 email ato.bresso@skyservices.it Bari Palese / Brindisi Casale ph. +39 0831.4133.13 fax +39 0831.4112.04 ops +39 331.1983.960 email ato.bds@skyservices.it

Naples North - Capua Naples Capodichino ph. +39 0823.9694.65 fax +39 0823.6215.39 ops +39 338.7989.711 email ato.capua@skyservices.it

LIMB*

LIBD*

LIAU*

LIBR*

CONTACTS

SKY SERVICES S.p.A. Head Office

* also FBO

via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39 081.552.2421 - ph. +39 081.251.4837 fax +39 081.551.3439

Latest generation aircrafts, teachers’ high professionalism and passion for flying constitute the strength of our academy

e-mail segreteria.ato@skyservices.it www.skyservices-flightacademy.com Sky Services Flight Academy

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AIRCRAFT MANAGEMENT 07 Thanks to our organization, OCC, AOC, CAMO, Maintenance, Pilot Training and FBO, we can offer to our customers the opportunity to save time and money. Our long-time experience allows us to as- sist our clients from the purchase of the aircraft until the request for chartering of any type of jets. Our widespread network of general aviation services, contributes to offer the advantage to receive assis- tance starting from the legal consultancy, the Air Operator Certificate, the maintenance and the han- dling up until chartering of aircraft. We satisfy all passenger’s needs, providing tailored assistance arranged exclusively by Sky Services, without turn- ing to third parties. Sky Services represents the all in one solution for the management of aircraft. The all in one solution for the management of aircraft

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MAINTENANCE IT.145.0383 08 Our aim is to offer to our customers an all-round service. It is for this reason that we have further enlarged our portfolio of services offered by introducing our maintenance activity. Thanks to the certification ob- tained by ENAC IT.145.0383 compliant with EASA Part 145 we are able to assist our customers and their aircraft. Our professional organization and dedicated well-trained staff, is able to deliver reliable, quality service and cost effective maintenance support while at the same time maintain the highest levels of punctuality and safety. Another value added service is the availability of hangars in Genova / LIMJ, Milan Bresso / LIMB, Brindisi / LIBR, Capua / LIAU.

SKY SERVICES SpA via Guantai Nuovi 16 - 80133 Naples - Italy ph. +39.081.552.2421 - ph. +39.081.251.4837 fax +39.081.551.3439 e-mail info@skyservices.it

MILAN

GENOA

Certifications ENAC IT.145.0383 compliant with EASA Part. 145

CAPUA

BRINDISI

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For further information about our services visit our website www.skyservices.it

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