Putting Your Customers' Needs First

• Computer Dedicated/Dial-up Services – The IBM PC was introduced in late 1981; while not the first PC, it would quickly become the standard desktop system in American business. As

the usage of PC’s grew in business, the desire to link these machines to vendor’s computers became increasingly important to more easily conduct business. In July 1992, American Electric was offering basic mainframe access via the GEIS Network to

key customers; likewise, T&B began offering a similar service in February 1992 via the IBM Advantis network to their customer base. In July 1994, we offered Inventory Availability, Pricing Inquiry/Usage and Purchase Order Inquiry. Later, Cross Reference support was added. • EasyNet Access / T&B Access – Technically, the World Wide Web went public in 1991, but it would be the end of 1996 before just about 10% of Americans were on the Internet. T&B launched its EasyNet Access Customer Support System on the web in January of 1997. In November 2000, T&B elected to rebrand its EasyNet Access to T&B Access. T&B Access has continued to evolve. For a more complete picture of T&B Access, please refer to Appendix I.

For comparison, Amazon was founded in 1994, eBay in 1995, Netflix in 1997, Google (now Alphabet) in 1998, PayPal in 1999, Facebook in 2004 and YouTube in 2005! o EDI … Electronic Data Interchange (EDI) is not a common subject when people think of customer satisfaction, but it can be a critical component among businesses that conduct a lot of transactions between each other. EDI is basically a one-way mainframe computer to computer communication to or from a vendor from their customer. These are frequently automated or programmed communications that transfer data like new orders to vendor from a customer, order status from vendor to customer, inventory availability data, etc. The value