Putting Your Customers' Needs First

o Pricing data with pricing unit of measure along with any minimum or multiple purchasing restrictions o Lead time for make-to-order items o For stock items with insufficient quantity on hand or “out-of-stock” completely, information is provided as to the date when the subject item will be back in stock and available for shipment as well the quantity that will be available to satisfy this current stock check inquiry! Tip: Never hold back online availability information from your customers…give them as much information as possible. This action alone will enable your sales team and your distributor partners to better serve your customers. And providing them all the associated information about their product availability inquiries will help insure that they will always come to YOUR website as there FIRST STOP to find material to satisfy their customers’ needs!

• Web Order Entry – In April 2000, T&B launched web order entry for overnight orders; I think we handled all of 17 orders that first month! It would be four years later before we were ready to offer web order entry for any type or size of order and two more years beyond that before we were able to display various air options with their online shipping costs. In 2008, we were even accepting PayPal and credit cards as a form of payment. One of our most popular web order entry features on drop ship orders is the ability for T&B to automatically notify the distributor’s end customer via email when the item(s) ship. These services are provided automatically online without a single phone call to T&B!