Putting Your Customers' Needs First

• Procrastination

Procrastination is the cancer of American Business today…it “eats away” at the productivity of our society. Procrastination is the act of putting off today what could and perhaps should have been accomplished and putting it off to some later date. A successful person must be able to make reasonably good business decisions in a timely manner. There is no such thing as making the perfect decision. It is impossible to gather all the necessary information with which to decide. If you wait until you gather every tidbit of information conceivable, you will have gone way beyond any reasonable timeline. The world stops for no one. Failure to render a decision on a major issue or any issue for that matter is itself a decision… it is a decision to do nothing . Those individuals who think they are waiting to decide or have decided to postpone a decision are, in effect, “making a decision to do nothing”! There is no such thing as one best solution. It is true that some solutions may be better than others or more direct than others. Sometimes companies spend too much time trying to figure out how to get from point A to point B when they would be far better off to simply plot a course of action and begin the journey. Evaluate the positives and negatives and take an action…move toward the goal…continually making necessary adjustments at critical milestones as you approach it. That will usually give you an optimized path toward your goal or destination. Time waits for no one. You only pass this way once; you can not rewind the clock of life. One thing that you can NEVER get back is time…so use it wisely! Morale: Wasting too much time searching for the perfect path only delays the start of the journey.

• Employee Turnover…why it’s important?

Your company might have an employee turnover problem if …

• You’re in the employee cafeteria and you look around and realize that you do not know anyone (and they don’t know you)

• You call people using your two-year old company phone directory and no one answers

• Your Human Resources department holds “Group Exit Interviews”.

• The quarterly list of new employees is longer than the quarterly service award listing

• “Going Away Parties” become a weekly scheduled event.

• The “ex-employees” at your last going away party out-numbered the current employees

• You cannot remember your boss’s name.