Putting Your Customers' Needs First

• A Few Caveats …

o You will never be a leader if you are always following the competition o Don’t pursue new technology just for technology sake o Rank projects by how they benefit the customer (not just what’s in it for Me, My Department or My Company) o When planning new projects … think “outside the box” – design them “outside >> in” rather than “inside >> out” o Build projects in multiple stages so you can launch the project sooner and get meaningful feedback from the user community faster o Don’t solely rely on user input to develop a new system or idea … many users don’t really know what they like until after they have had an opportunity to see or use it o System development is NOT a democratic process … the most votes does not ensure the best result … the next great idea can come from a SINGLE user’s feedback or suggestion! o Experience counts … take advantage of it