Putting Your Customers' Needs First

ADDENDUM

My first encounter with Woody…

Diane Brown (V.P. Organizational Development): So, it was before we started in 1990…my boss was Mike Harless…he called me and said hey are you going to be in the office on Monday, I am not going to be here, but we have a new Customer Service Manager starting. I said Yes…I can be there. Well can you meet Woody Savage – he is our new Customer Service manager. I said sure…why don’t you tell me a little bit about him? Well (long pause) … he is kind of eccentric, he is brilliant, he knows our industry, but I think he is going to be really-hard to handle! Mike spoke the truth! Thank you - Woody for gracing us with your presence, your concern, your passion over the last 23 years. When you started with us…who would have known where we would be going…nobody even knew where we were going…you took us there – kicking and screaming most of the time! But you had the vision and you took us there – so thank you from our organization and thank you from the industry. You set the bar pretty-high.

Video Link: https://youtu.be/4rxGKvmigmU

E-Commerce Evangelist!

Tim Collins (Director of Sales/Services): When Woody is out with customers he is always selling. Customers love to hear from Woody…we bring in executives from WESCO, Graybar and other Distributors and Woody takes them through our portfolio of tools - they are always impressed. Shortly before my retirement I was giving an executive presentation to one of our major distributor partners about our portfolio of web tools. The executive commented … “I don’t know who developed these tools…but you didn’t give us what we wanted … you gave us what we NEEDED!” All the T&B folks at the Conference table turned and looked at me. It was one of the most supreme compliments that I have ever received.

Tim Collins (Director of Sales/Services): Let’s just talk a few achievements … it is amazing what Woody has done at Thomas & Betts keeping us as an industry leading organization.

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46 years of experience

• One of the first pioneers of Signature Service • Worked on TOPS • Pioneered T&B Access and was the first in the industry to have a web portal • 35 Acquisitions • Web Catalog with over 34,000 items • Web Order Entry • EDI • CRM system All under Woody’s leadership.

Video Link: https://youtu.be/NntJ10qsYzM