Putting Your Customers' Needs First

The Secret behind the Success of T&B Access

While I cannot confirm the 11 secret herbs and spices used in KFC, I can tell you that the secret behind the success of T&B Access lies in the following elements:

• Software … the foundation of T&B Access is TOPS … T&B’s proprietary O rder P rocessing S ystem . T&B Access is our custom web front-end to TOPS. Unlike our competition, T&B does not rely on SAP or Oracle or some other third- party software firm when we need to develop or introduce new

features … we only need to “convince ourselves” that our customers and distributor partners could benefit from the desired new feature or enhancement.

• Application Design … our application development for T&B Access is designed from the Distributors’ PERSPECTIVE (not necessarily T&B’s) … our web order entry allows the distributor partner to determine stock availability, place the order, obtain order acknowledgment via email, determine their freight costs online, drop ship orders directly to end user, use 3 rd party billing numbers

(when applicable), trigger email notification to distributor and/or end user when product ships from T&B with tracking info – all without a SINGLE phone call to Thomas & Betts!