Kitchen Specification Reference Guide 10-2018 z

- Freight Claims: Sunny Wood is not responsible for goods lost or damaged in transit. Goods that are either lost or damaged in transit are not covered under the Sunny Wood Products warranty. - Claim Policy: The retailer will notify Sunny Wood Products customer service department by either calling our toll free number (800) 888-6533 or faxing "Sunny Wood Customer Service at (562) 926-0561. Claims cannot be accepted directly from end-users. Damage / Defective Claims must be made via a Sunny Wood dealer or an assigned Sunny Wood sales representative. The Sunny Wood customer representative will forward all claims to the assigned sales representative for inspection and evaluation. The Sunny Wood sales representative will personally inspect the product within 14 working days of notification. The Sunny Wood sales representative will take close-up digital photographs of any claimed product. The defect will be circled on this photograph. The photo shall be presented to the Sunny Wood customer service department with a written description of the defect including the defect's location on the product (i.e., cracked face- frame at upper right / front corner of the cabinet base). A listing of the potential defects and reporting form is attached. No claims will be honored after the one (1) year warranty period has expired. Sunny Wood sales representatives will make notation of the run number located both on the carton and on the product. The run number is located both on a sticker on the back of the face frame of the product noting "Run #, Made in (Location), production date, and is also on the item label outside of the carton. The run number is required for all defective claims. No credit or return authorization can be issued without this run number. Claims Resolution: Sunny Wood reserves the right to take one or more of the following actions to affect the final resolution of all claims. Only Sunny Wood products can determine the action(s) resolving the claim. Our sales representatives are not authorized to make any statement of resolution. - Full replacement of the item. - Supply replacement parts at no charge. - Supply a touch-up / repair kit. - Authorize field destruction of products and issue credit memo. - Authorize donation to a charitable institution and issue a credit memo. - Issue a "Return Goods Authorizations" (RGA) and return to vendor and issuance of credit memo. - Issue a credit memo for "mark down" funding as appropriate. The mark-down funding amount to be exclusively by Sunny Wood Products, Inc.