Million Air Spring 2019

MILLION AIR

Take off

Welcome aboard, and welcome to the world of Million Air! As temperatures begin to rise, not only are we focusing on that long-awaited vacation, but most households begin their spring cleaning. This is the perfect time for businesses to take that same hard look within their own walls and decide what should stay and what should go. Frontline employees are often the first to notice or be informed of service faults or failures. If the company culture has a strong service orientation, employees will pounce on the opportunity; recognizing a way to improve the system, fix the problem or report it immediately. How can any organization create and sustain a strong customer-focused culture where employees not only do their jobs efficiently and competently, but also want to go the extra mile? Two ways suggested by the experts of guest service organizations are firstly by celebrating the organization’s service heroes and telling their stories, and secondly by encouraging leaders to teach employees the appropriate cultural values. Traveling via private aviation demands more than what is expected from first class. Million Air strives to deliver world-class service to you consistently on every journey. In that effort, we will be recognizing those employees who have provided exceptional service through our social media accounts and on our website. We will be championing employees such as the customer service professional who drove passengers’ golf bags all the way to Las Vegas when their luggage failed to fit into their aircraft’s baggage compartment; line professionals in Houston who rented a small aircraft to fly to Corpus Christi in order to get a customer his favorite Beluga caviar for his trip; staff in Vancouver who, on a cold, snowy New Year’s Eve, tapped all available resources to gain access to a limousine for a stranded family, when their rental car agency failed to deliver their minivan on that extraordinarily busy night; and a manager who once went so far as to install a Dr Pepper vending machine for a customer’s visit. You, our readers and customers, are the most sophisticated travelers in the world, and our 'Frontliners,' the 'Ladies and Gentlemen' of Million Air, are up to the challenge of meeting your every need. I am so proud to serve such a wonderful audience, while working for the greatest force of Frontliners in the industry. Consistency in the chain, new and improved facilities, our customer’s safety and “Values over Processes” will remain the primary focus of our entire team. We look forward to seeing you soon, as we remain on standby for your safe return.

Keep ’em flying…

Roger Woolsey CEOMillion Air ceo@millionair.com

PARTNER WITH MILLION AIR AND REACH THE ELITE Become an exclusive partner of Million Air, North America’s premier private airport terminals. By placing your print ads in Million Air Magazine or displaying your product at one of our 30 terminals, your marketing message will speak directly to an audience of the highest net worth individuals on the planet. We welcome more than one million passengers annually, each with an average net worth of $3.6m. So climb aboard the Million Air Collection and gain a first-class, all-access pass to the world’s wealthiest consumers. For more information contact millionairmagazine@millionair.com