Workshop Solutions April 2016

Autologic

NOHASSLE WARRANTY

BEST PRICE PROMISE

CASE STUDY 1 Steve – Harbourne Garage Birmingham

CASE STUDY 2 Tony – A&S Tyres Swansea

Car – 2012 VW Toureg 3.0 TDi Fault – Park Brake & Hill decent warning Data – Basic settings not met, Module incorrectly coded This Toureg had come in for a straight – forward service and pads all round. Everything went fine except for when they got to the ‘Grind – In Process’ on the rear brakes. While they were performing this the dash displayed Hill Decent and EPB faults with a very annoying constant chime making it un-driveable. Upon returning to the garage the standard diagnostics scanner returned faults relating to Module 53 (EPB) incorrectly coded and Basic Settings Not Met. These would not clear, even when the module was recoded with its original code. Eventually Steve gave up and booked the car in at the local VW Dealer. A few days later they collected the car with a £1000 bill to be told the module had been replaced but the faults still remained and it just needed driving for a few 100 miles!! Huh? At this point Autologic Assist Plus was brought into the picture. An initial scan returned the same faults as previously. A full scan was carried out, and the log sent to Autologic Assist Support along with a brief of procedures up to that point. Within 15 minutes the call came back from Autologic Support. Turns out they had seen this a few time recently and they had learnt that the modules were not programmed correctly from factory and this gets uncovered when any alteration / component replacement takes place. The engineer gave a step-by-step walk through of the recoding process and the unit was successfully recoded in the Binary Hex (sounds technical but they made it child’s play). Once the new code was saved, the fault code cleared automatically and the dash warning disappeared.

Car – 2011 2.0 TDi Octavia (Taxi) Fault – Stuck in Limp Home Data – DPF Soot value too high

WHAT DO AUTOLOGIC ASSIST OWNERS SAY “With the support of Autologic Assist, we repair cars faster, improving our flow through rates and increasing profitability!” “No more passing lucrative jobs over to the dealer. With Autologic Assisted Pass Through, we can do everything they can, so we keep our customers and enjoy the earnings!” “We now complete customer issues faster, meaning that vehicle turnover is improved, resulting in an extra hour income each day” Autologic Assist Plus was introduced at this point. Within the ‘Special Functions’ feature was found a ‘Soot Quantity Reset’ function. Within, were notes on how the procedure should be performed if either the DPF or the pressure converter had been replaced. After resetting the value as per the notes (engine at idle), the fault codes could then be successfully deleted. Upon re-checking the live data, the soot value now read normal. The car went on to deliver a perfect test run on a full drive cycle. This car had been in the workshop for 3 days, Autologic resolved the fault in 3 minutes! Tony had replaced the DPF – however the Exhaust Gas Pressure reading was still excessive. After internet research he found that the pressure needed to be reset. He tried this using various standard diagnostic equipment. All of them said it was cleared but live data said otherwise. As a result not being able to clear the fault codes, the Engine Management Light remained made on and Glow Plug Light stayed flashing, and the vehiclewas stuck in Limp Home.

What a result – Autologic fixed a car in less than an hour the even the dealer could not sort! Now – what about that £ 1,000 bill!

†Finance example typically based on a 5 year lease purchase agreement. Finance subject to status, full terms and conditions available on request. Other finance options available. All prices exclude VAT at 20%. Price, availability and specification may change without prior notice. Warranty subject to manufacturers terms and conditions of use. Errors and omissions excluded. Offers valid until 30th June 2016. Prices correct at time of going to press: April 2016.

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