2018-2019 Adopted Budget

Infrastructure - Greensboro Transit Authority

Greensboro Transit Authority Objectives

 Continue to provide the citizens of Greensboro with a safe, efficient, reliable and affordable transit service by improving accessibility to employment, recreation, education, retail centers and cultural attraction sites.  Improve customer satisfaction by implementing a GTA Scorecard, Customer Satisfaction Survey and a Customer Service Analysis Study to access the overall internal and external efficiencies.  Continue the partnership with local colleges and universities through the Higher Education Area Transit Service that will continue to

introduce the college population to public transportation, reducing student traffic and parking congestion.  Ongoing monitoring to ensure compliance relating to all federal, state and local requirements.  Ensure effective oversight and management of all third-party contracts for compliance.  Coordination with regional transit agencies to implement a Regional Smart Card fare payment.

 Minimize the number of FTA reportable accidents and incidents by monitoring GTA's contracted transportation provider's safety  Increase the efficiency and effectiveness of GTA’s transit services through ongoing monitoring of day-to-day operations.  Enhance regional mobility transportation service through more effective communication and collaboration with other transit providers relating to short and long-term transit planning.  Ongoing monitoring of existing transit related technologies, and research to determine new technology innovations that improves the overall reliability and efficiency of GTA's transit services.  Continue to enhance marketing and community relations through participation in community and charitable events, educational outreach programs, and joint promotions with local businesses, agencies and civic organizations.  Maintain transit vehicle fleet and facilities in a "state of good repair" by completing and implementing the Federal Transit Administration (FTA) mandated Transit Asset Management (TAM) Plan.  Implement recommendations from the Mobility Greensboro 2040 Long Range Plan to expand fixed route transit service and refine existing routes.

PERFORMANCE MEASURES

2016-17

2017-18 Budget

2018-19 Adopted

2019-20 Projected

Actual

Workload Measures  Number of passengers (in millions)

4.1

4.2

4.2

4.3

Efficiency Measures  Average cost per fixed route passenger  Average cost per SCAT passenger  Fixed Route passengers per service hour  SCATe passengers per service hour

$3.65

$2.90

$3.60

$3.69

$30.77

$31.00

$32.00

$34.00

22.92

28.0

26.0

28.0

2.95

N/A

3.0

3.0

 Percent of customer service requests completed within timeframe

91%

95%

95%

95%

Effectiveness Measures  Percent of fixed routes that operated on time  Percent of SCAT that operated on time  Percent of fare cost recovery for fixed route service  Percent of fare cost recovery for SCAT service

94%

95%

95%

95%

91%

N/A

95%

95%

21%

22%

22%

22%

4%

4%

4%

4%

Adopted FY 2018-19 Budget

84