Customer Loyalty Newsletter - May 2019

ONE PROFESSIONAL TEAM

ISSUE 31

Customer Loyalty Newsletter - May 2019

NPS SCORES November 1, 2018 to April 30, 2019

In this issue: Page 2 Poor Customer Experiences Carry a High Cost Page 4 Good Job Report Page 8 Customer Service That Will Put A Smile On Your Face

Albuquerque - Wagner Rents (0016)

100.00% 100.00% 100.00% 100.00% 96.77% 96.67% 95.45% 90.00% 89.47% 88.24% 88.00% 88.00% 85.45% 85.00% 84.21% 83.67% 83.33% 82.76% 82.61% 82.35% 81.25% 79.31% 78.26% 76.74% 75.48% 75.00% 74.19% 70.37% 70.00% 64.79% 64.10% 23.53%

Carlsbad (14)

Las Cruces - Wagner Rents (0021)

Silver City (16)

Current NPS Loyalty Score 79.52%

2019 NPS Goal 82.00%

Steamboat - Wagner Rents (0013)

Durango (01)

El Paso - Wagner Rents (0017)

Grand Junction - Wagner Rents (0011) Silverthorne - Wagner Rents (0015)

Detractors (3.76%)

Denver - Wagner Rents (0004)

Promoters (83.28%)

2nd Steel (98)

Passives (12.96%)

Pueblo (03)

Grand Junction (02)

Albuquerque - Power Systems (15)

Burlington (06) Albuquerque (10)

Hayden (04)

Tech Products (97)

Pueblo - Wagner Rents (0002) Carbondale - Wagner Rents (0008) GOAL = 82% Fort Collins - Wagner Rents (0005) Carlsbad - Wagner Rents (0028) Commerce City - Wagner Rents (0012)

Loyalty Spotlight

BLOOMFIELD

Bloomfield (11) Aurora (00) El Paso (12) Windsor (09)

Providing EXCELLENT service to our customers: INDUSTRIAL MECHANICAL INC ARCHER WESTERN CONTRS LTD INTERMOUNTAIN CONSTRUCTION (Read more in the “Good Job Report” pgs. 3-7)

Aurora - Power Systems

Gypsum - Wagner Rents (0010)

Hobbs (13)

Colorado Springs (39)

Yuma (38)

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