Construction World February 2016

engineering team is proactive in supporting the bodybuilders and do site inspections to ensure that the quality, once the vehicle is completely bodied, is up to the highest standard before we deliver,” says Naude. As Scania has already optimised their vehicles, they try to ensure that the complete vehicle is optimised with the correct body for the application it will be used for. “If a customer chooses to use their own bodybuilder, we alert them to the fact that the body may not be optimised as the best solution for the application,” adds Taftman. Tailoring the service solution When it comes to off road operations (like construction), some operations are in urban areas, but there are many operations in rural areas that are not reflected on Scania’s footprint map. “Service solutions can look very different based on where the vehicle is operating. The customer will experience the same quality – these vehicles will still be serviced in the same way had he come to a workshop. It is sometimes necessary to send a service van to the customer, or place mechanics at the site or build a container workshop at the site if the project is going to last for a certain time. We will always find a suitable solution to maximise his uptime,” says Taftman. “We cannot always rely on our current network – we need to make sure that we have flexible service solutions ready.” *All the Scania dealerships across South Africa are owned by Scania.

G410 CB6x6 EHZ with a Reimer Mixer body at the building site of a water reservoir in Hammanskraal north of Pretoria.

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Theuns Naude, the key account manager: construction. He is responsible to to find new business opportunities, establish and develop relationships with customers.

P410 CB8x4 MSZ with a 15 cum CTS tipper body operating in Cape Town.

“The modular concept is like the building blocks of Lego.”

“The modular concept is like the building blocks of Lego,” says Taftman.

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