BL_EmployeeHandbook_2019

:H HPEUDFH FKDQJH E\ EHLQJ ÁH[LEOH SURDFWLYH DQG GHFLVLYH LQ D FRQVWDQWO\ FKDQJLQJ HQYLURQPHQW

*(2*5$3+< %HLQJ DEOH WR RIIHU RXU VHUYLFHV DQG FOLHQW FDUH LQ FORVH SUR[LPLW\ WR RXU FOLHQWV DQG SURMHFWV KDV EHHQ D IRXQGDWLRQ RI %/·V ORQJ WHUP VWUDWHJ\ %/ &RPSDQLHV KDV ÀIWHHQ RIÀFHV LQ WHQ VWDWHV LQFOXGLQJ &RQQHFWLFXW 0DVVDFKXVHWWV 0DU\ODQG 1HZ -HUVH\ 1HZ

6(59,&(6 %/ &RPSDQLHV LV D OHDGHU LQ GHOLYHULQJ KLJK TXDOLW\ LQWHJUDWHG VHUYLFHV WR SXEOLF DQG SULYDWH FOLHQWV LQ WKH UHWDLO FRPPHUFLDO SXEOLF LQIUDVWUXFWXUH HQHUJ\ HGXFDWLRQ DQG UHVLGHQWLDO PDUNHWV 2XU PXOWL GLVFLSOLQH DSSURDFK DOORZV XV WR EH UHVSRQVLYH WR RXU FOLHQWV DQG SURYLGH FUHDWLYH VROXWLRQV %/ &RPSDQLHV FXUUHQWO\ SURYLGHV WKH IROORZLQJ VHUYLFHV ō $UFKLWHFWXUH

&/,(17 6(59,&(6 $V DQ HPSOR\HH RZQHG FRPSDQ\ ZH DGYRFDWH D WHDP DSSURDFK DQG VWULYH WR IRUPXODWH ORQJ ODVWLQJ UHODWLRQVKLSV ZLWK RXU FOLHQWV :H DUH GHGLFDWHG WR WRWDO FOLHQW VDWLVIDFWLRQ 2XU VXFFHVV LV IRXQGHG LQ RXU (PSOR\HH 2ZQHUV DQG D FXOWXUH WKDW HQFRXUDJH LPDJLQDWLRQ HQWKXVLDVP DQG FROODERUDWLRQ :H LQVLVW RQ QRWKLQJ VKRUW RI SURIHVVLRQDO H[FHOOHQFH $W %/ &RPSDQLHV ZH EHOLHYH WKHUH LV QR OLPLW WR ZKDW D WHDP FDQ GR ZKHQ ZRUNLQJ LQ D WUXH SDUWQHUVKLS ZLWK RXU FOLHQWV

ō &LYLO (QJLQHHULQJ ō 3LSHOLQH 6HUYLFHV ō &RQVWUXFWLRQ ,QVSHFWLRQ DQG $GPLQLVWUDWLRQ ō (QYLURQPHQWDO 6FLHQFHV ō /DQG 6XUYH\LQJ ō /DQGVFDSH $UFKLWHFWXUH ō 0(3 (QJLQHHULQJ ō 3ODQQLQJ ō 6WUXFWXUDO (QJLQHHULQJ ō 6XEVXUIDFH 8WLOLW\ (QJLQHHULQJ ō 7UDQVSRUWDWLRQ (QJLQHHULQJ ō *UDSKLFV 6HUYLFHV

$JLOLW\ (PSOR\HH +DQGERRN

Made with FlippingBook HTML5