Shore United Bank Online & Mobile User Guide

Personal Edition

ONLINE & MOBILE BANKING USER’S GUIDE

ShoreUnitedBank.com | 877.758.1600

» Welcome! A definitive and true Online & Mobile Banking experience should mean that it is available to you 24 hours a day, 7 days a week; without holding back on service excellence and a “customer first” outlook. This guide seeks to further define this endeavor by helping to explain how Online & Mobile Banking can help manage your finances, while keeping you updated on how our current system operates. Please use this guide as a quick reference or an in-depth insight to the ways of Online Banking & Mobile Banking and the many options it provides!

Thank you!

© 2016 Murphy & Company, Inc. 13610 Barrett Office Drive, Suite 206 St. Louis, MO 63021 www.mcompany.com

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» Table of Contents

Security . . . . . . . . . . . . . . . . . . . . . . . . . 2 Logging In . . . . . . . . . . . . . . . . . . . . . . . . 4 Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . 5 Messages . . . . . . . . . . . . . . . . . . . . . . . . . 6 Accounts . . . . . . . . . . . . . . . . . . . . . . . . . 7 Account Detail . . . . . . . . . . . . . . . . . . . . . . 8 Account History . . . . . . . . . . . . . . . . . . . . . 9 Transfers . . . . . . . . . . . . . . . . . . . . . . . . 10 External Transfers . . . . . . . . . . . . . . . . . . . . 11 User Services . . . . . . . . . . . . . . . . . . . . . . 12 Notify Me Alerts . . . . . . . . . . . . . . . . . . . . . 13 eStatements . . . . . . . . . . . . . . . . . . . . . . . 14 Bill Pay Overview . . . . . . . . . . . . . . . . . . . . 16 Add a Bill . . . . . . . . . . . . . . . . . . . . . . . . 17 Make Payments . . . . . . . . . . . . . . . . . . . . . 18 Manage My Bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Bill History . . . . . . . . . . . . . . . . . . . . . . . 20 Person to Person Payments (P2P) . . . . . . . . . . . . . 21 Personal Financial Manager (PFM) . . . . . . . . . . . . . 22 Mobile Banking Overview . . . . . . . . . . . . . . . . . 23 Mobile Check Deposit . . . . . . . . . . . . . . . . . . 24

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» Security

By following our tips, Online Banking can be a safe and efficient method for handling your banking needs. User Identification & Password Security starts at your computer. Never share your User ID or Password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other obvious clues. Secure Sockets Layer Encryption (SSL) This technology scrambles data as it travels between your computer and your financial institution, making it difficult for anyone to access your account information. SSL is a trusted method of securing internet transactions. Browser Registration In addition to your personal password security, your financial institution has added additional security measures with Browser Registration. Browser Registration strengthens the safeguards in place at login by adding additional steps to verify your identity. Although these security enhancements are benefiting you and your security, you probably will not notice them during your regular day-to-day experience. Online Banking Safety Tips > Ensure your web browser, operating system, anti-virus software and other applications are current and support 128-bit encryption. > Memorize your passwords. > Log out and exit your Online Banking session when finished. > Do not leave your computer unattended when logged into Online Banking.

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» Security Your financial institution will never send unsolicited emails asking you to provide, update or verify personal or confidential information via return email. If you receive an email inquiry allegedly from your financial institution, please report the incident to a Customer Service Representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Please read the security tips/fraud prevention content located on your financial institution’s website for additional information on how to make yourself more secure online. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or User IDs and Passwords. Using spoof (look-a- like) emails and websites, the tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their bank. Identity Theft It is important that our customers are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit in your name, purchase merchandise and commit other fraud or related crimes using your identity. Fraud Prevention Tips > Do not open email attachments or click on a link from unsolicited sources. > Avoid completing email forms or messages that ask for personal or financial information. > Do not trust an email asking you to use a link for verification of login or account details. > Monitor your account transactions for unauthorized use. > Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers and expired charge cards before disposing of them. > Contact the sender by phone if you are suspicious of an email attachment.

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» Logging In

Logging in is simple and easy to do. Begin by launching your web browser and go to www.ShoreUnitedBank.com

1 LOGIN from the website’s home page. 2 Enter your Access ID and Passcode in the appropriate fields, then click LOGIN. 3 If you are not currently enrolled, select an enrollment option for either Personal or Business found within the LOGIN section.

Note: Always remember to logout when you are no longer accessing your account.

When you are logged in, please familiarize yourself with our main menu, located at the top of each screen. Your account inquiries and managing processes will begin here.

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» Snapshot Snapshot is a summary of different areas within your Online Banking experience—all in one easy-to-access view. Make this page, or any, your start page at anytime using the Start Page Selection option located under the User Services tab.

The following modules are located on the Snapshot page: > My Accounts > My Transactions > My Messages > Make a One-Time Transfer > Make a Payment > View Contact Information

1 Click the Actions menu to reveal additional options within each module. 2 To expand a module, click the title header of that module; to minimize a module, click the title header again.

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» Messages The Messages screen will appear first after your login only when there are messages waiting for you to view. You may change your start page, as mentioned on the previous page. The messages screen is where you can view all of your messages in your online box.

1 To send a secure message, use the Actions drop-down menu and select Contact Us . In the next window, you will be required to select what it is regarding, the subject and category, type in your message and click Send Message . 2 To view an unread message, simply click on the message entry and select whether you would like to Delete , Save or Reply when finished. Note: A Help link is available in the upper-right hand corner next to the print icon. This link will assist you with the page displayed while logged in.

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» Accounts The Accounts screen displays all of your accounts. You can view your current deposit, savings/X-mas Club, CD, IRA and loan balances, and view up to 30 days of transaction history for each account. To begin, click the Accounts tab.

1 Click the Account Name to display the Account Details and history for that account. 2 Use the Actions drop-down menu to View Detail, Statement, History, or Transfer to and from accounts. 3 Click the Print icon to print a simplified copy of your account information.

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» Account Detail Select an account name from the Account screen to view more detailed information about the account. You can also click View Detail in the Actions drop-down menu to access this screen.

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1 Current account details will display here. 2 For transaction history, select the View History link from the Actions drop-down menu and enter a specific date range. 3 Your most recent transactions within the last 30 days will display here. 4 In the Quick History Configuration , you can change the number of transactions to display in a different date range.

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» Account History The Account History screen is a great way to search your account for specific information you need. You can also download your financial transaction history in the format of your choice.

1 The Quick Search allows you to query your account information by a specific date range. You can also sort your account information by subject. Click View History to enter the chosen search details for review. 2 Below the Quick Search, the Download Format allows you to download your account information in the format of your choice. 3 Advanced Options allows you to search specifically by Transaction Type, Check # Range, and Amount Range.

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» Transfers The Transfers screen allows you to quickly and easily transfer funds between internal accounts. You can make immediate, one-time transfers or schedule transfers for a future date. Scheduled Recurring transfers will not end automatically; to end a Scheduled Transfer, use the edit/cancel feature. To begin, click the Transfers tab.

1 From the drop-down menus, choose the account you want to transfer funds From and To . 2 Enter the transfer details, such as the Amount , select the Frequency , and then enter a Transfer Date . You have the option to enter a Transfer Description and a Time Period for recurring transfers. 3 Click Transfer . 4 Review transfer details in the next window. Click Schedule Transfer to continue. Click Done to complete the transfer. 5 View and manage your pending and recent transfers as they appear in the window que.

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» External Transfers Transfer funds to and/or from another financial institution by providing the information for that account and clicking Submit . Clicking Submit will authorize us to verify its existence and ownership, and to transfer funds electronically between this account and your designated online accounts according to your instructions. To add a new external account, click the User Services tab, then Add External Transfer Account located under Manage Account .

1 Accept the Online Banking External Transfer Service Agreement. Enter the Financial Institution Name and the Account Owner Name . Select the Account Type from the drop-down menu and enter the Routing & Transit Number and the Account Number . 2 Enter a Nickname and choose either to Transfer To or From the external account. 3 Click Submit to save. A fee will be charged per outbound transfer. Note: Once you click Submit , an Online Banking External Transfer Account Request form will appear. This form must be completed and returned, along with a voided check or deposit slip for the external account. We must receive your form within 2 weeks of submitting your information.

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» User Services The User Services feature enables you to edit your personal information as well as other important settings. It’s important that you keep your personal contact information up-to-date in case there is ever a need for us to contact you.

1 To manage your account, select the appropriate link in the Manage Account section. Here you can add a new online account or change your contact information. 2 From the User Preferences section, you can select your start page, adjust the font size, update marketing preferences and view a quick history of your account. 3 To stop a payment or reorder checks, select the appropriate link in the Other Service Requests section. 4 To change your passcode, security verification questions or security code delivery preference, select the appropriate link in the Security Settings section. 5 To send a secure message to us, click the Send a Secure Message link in the Contact Us section.

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» Notify Me Alerts The Notify Me Alerts feature allows you to receive email and text notifications for a variety of transactions and account activities, such as low balance and account transfer notifications. You can also view your Alert History and manage your contact information. Click the Notify Me Alerts tab to begin.

1 Begin managing your contact information for alerts from the Actions drop-down menu. 2 You can be notified by email or text when a message is sent to your inbox. Manage your Account Activity Alerts , Messaging Alerts and Security Alerts by selecting on the appropriate tab. 3 Click Edit Account Activity Alerts from the Actions drop- down menu to manage alerts and delivery methods for one or more accounts. 4 Click Edit from the Actions drop-down menu located in the “I want to...” section to set up alerts to a specific account.

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» eStatements

Enroll in eStatements today by logging in to your Online Banking account using your access ID and passcode. Select the eStatements tab to complete the online enrollment. If you are not currently an Online Banking customer you will need to sign up for our Online Banking service before you can enroll to receive eStatements. For eStatements produced after November 4, 2014, go to the eStatements tab to view your monthly account statements. With online electronic storage of your account statements, you have access when and where you need them—right on your desktop. 24 months of previous statements are accessible online.

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» eStatements For eStatements produced prior to November 4, 2014, follow the steps listed here. Begin from the Accounts screen to view your monthly account statements.

1 Click View Statements from an account’s Actions drop-down menu.

2 Select statement from the drop-down menu for the selected account. Click Go . (This menu can also be used to select other

options regarding the selected account.) 3 Select the statement date. Click View .

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» Bill Pay Overview Bill Payment offers you convenience and saves time. No more buying stamps and writing checks. You can view recent and pending transactions, pay bills, receive eBills, and view bill history all from the Payment Center.

1 To begin enrolling an account in bill pay, simply click the User Services tab in the main menu. Under the Manage Account section, click Add/View Account Services . 2 From the Actions drop-down menu on the next screen, click Edit from the account you wish to enroll. 3 The proceeding screen will give you the option to select the services you wish to add. Click the Basic with Bill Pay radio button. 4 You will then receive a screen summarizing your request. Click Confirm . Once approved, you will be notified and can then begin using bill pay.

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» Add a Bill Before making your first bill payment online, you must set up one or more designated bills. A biller can be any person or company you pay within the United States or whom you would normally send a check. It is helpful to have a recent bill or statement available for reference.

1 Click Add a company or person to pay from the Payment Center screen. 2 Enter the name of any company or person, or click a category to query our database of commonly paid billers. 3 Enter the requested information for the biller, then click Add Bill . Note: You may use bill payments from anywhere, but billers must be within the United States. You can not use bill payment to pay court directed obligations such as alimony or child support or to pay taxes. Other restrictions may apply.

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» Make Payments The Payment Center enables you to enter one or all of your bill payments from a single screen. Billers who have been set up for automatic payments or e-Bills are designated with a corresponding icon.

1 Enter the amount for each bill. 2 The earliest possible Pay Date (date the biller will receive payment) will automatically prefill. You may manually select a later date if desired. 3 Click Make Payments to submit all entered payments. You will be presented with a confirmation screen and must select Submit Payments once you review to submit the payments. The payments will display in the Pending Payments section of the Payment Center. To modify payments, click on Change or Cancel to edit or delete the transaction.

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» Manage My Bills Update biller information, set up bill reminders or automatic payments and receive your bill online with just a few quick steps.

1 Select Manage My Bills . 2 Select a biller to reveal additional managing options. 3 Select the task you would like to complete by clicking the appropriate radio button.

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» Bill History Keep track of the bills you have already paid with Bill History . You can view your most recent payments in the Payment Center each time you log in. You can also choose Bill History from the bill pay menu for a more detailed payment list.

1 Select the date range you would like to view using the drop-down menu. 2 To see more details for a bill, click View Detail . You can view payment details including the Amount, Pay Date and the Status of a payment.

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» Person to Person Payments (P2P)

Person to Person Payments allow you to securely send funds to anyone in the US through Popmoney.

To send funds, follow these simple steps:

> Log in to your Online Banking account and select Payments . > Click on the Popmoney tab within the payment center. > Enter the payee’s mobile phone number, email address or bank account information. > Choose the amount and date you wish to send the money, select the account you would like the money to be debited from and select Continue . > A Person to Person payment fee will be charged.

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» Personal Financial Manager (PFM) We understand how important financial management is— especially right now. With Personal Financial Manager (PFM) , you can view and manage all of your financial accounts (checking, savings, credit cards, loans, investments) in one place—even if you’re on the go.

Personal Financial Manager lets you automatically categorize and track spending from all of your accounts at any institution . Sign up today and you’ll have the ability to:

> Track expenses > Create budgets > Manage debt > Set goals

Not only will you benefit from seeing all of your financial information in one place, but you can access the tool from your personal computer or your mobile phone by downloading the MoneyMobile app.

Take control today! Log in and click the PFM tab.

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» Mobile Banking Overview With Mobile Banking, you can manage your accounts from any of your mobile devices! Make the most of Mobile Banking by texting, web browsing or with a downloadable application— anywhere, anytime and any way you want. Text Banking If you don’t have a smart phone, Text Banking allows you to receive current balance and recent transaction information instantly by text message (SMS). No log in or internet required! Mobile Banking Use our Mobile Banking browser or app on your smart phone to view account balances and recent transactions, transfer money between accounts, pay bills, make deposits or find nearby branch and ATM locations. To Get Started 1 Download the Shore United Bank Mobile App from your device’s app store. 2 Log on and enter your Online Banking user ID and password. If you are not currently enrolled in Mobile Banking you will be presented with a series of security questions and prompted to enter your mobile phone number to enroll your device. 3 If you are not currently enrolled in Online Banking, select the Not enrolled in Online Banking? Click Here option. You will then be directed to the bank website where you can select the enroll now option for Online Banking. * Phone requirements include: > web capability for Mobile Banking > SMS/text message capability for Text Banking ** Other carrier fees per your mobile phone contract/plan may apply

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» Mobile Check Deposit Mobile Deposit allows you to deposit a single check into your checking or savings account by simply taking a picture of the front and back of the check with a camera-enabled smart phone or tablet. Mobile Check Deposit is available with Online Banking and Mobile enrollment.

Begin by following a few simple steps:

Step 1 Download the Shore United Bank Mobile App from your device’s app store.

Step 2 Log on and enter your Online Banking user ID and password. If you are

not currently enrolled in Mobile Banking you will be presented with a series of security questions and prompted to enter your mobile phone number to enroll your device.

Step 3 If you are not currently enrolled in Online

Banking, select the Not enrolled in Online Banking? Click Here option. You will then be directed to the bank website where you can select the enroll now option for Online Banking.

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» Mobile Check Deposit

Step 4 If it’s your first time using Mobile Check Deposit you will need to read and accept the Mobile Terms and Conditions, which you will only need to do once here. Note that certain upgrades in the future may require that you accept the Mobile Terms and Conditions to proceed with the change.

Step 5 To get started, select Check Deposit from the menu and Deposit .

You will then be presented with a “welcome message”, click Continue .

Step 6 Select Amount and enter the value of the check and then select Done .

Step 7 Select the Deposit To

field and choose which account you would like to deposit your check to.

Step 8 Select Email Receipt to and enter your e-mail address to receive your deposit receipt and then select Done .

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» Mobile Check Deposit

Step 9 Select the Front option; your mobile device camera will automatically turn on. Place the check on a flat surface with a

contrasting background. Line up the check image in the frame and hold your camera steady to take the picture. Select the to accept the picture.

Step 10 Next select the Back option to take a picture of the back of your

check. Be sure you have properly endorsed your check with your

“signature” and the description “mobile deposit only” under your signature.

Step 11 Review all of the

information. If your deposit is correct, select the Approve option.

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» Mobile Check Deposit

Step 12 On the confirmation screen you will have the option to return to check deposit to review your submission. If you entered your e-mail address, you will receive an email confirmation when your deposit has been received, and also when it is accepted. If the transaction is rejected, you will receive a notice indicating why. Deposits made after 3:00 p.m. EST will typically be posted within two business days. Items deposited will not be available for viewing in Online Banking until daily processing has been completed. Processing days for Mobile Check Deposit are Monday-Friday, with the exception of Federal holidays. When making a deposit, we suggest that you hold on to your check until you see the deposit posted to your account. After that, you can securely destroy the original check.

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» Notes

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» Notes

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ShoreUnitedBank.com 877.758.1600

7/2016