Door Industry Journal - Spring 2018

Industry News

Also online at: www.dijonline.co.uk

Meet the latest additions/changes to the SWS UK Team In recognition of their contribution to the successful running of the business, SWS UK has implemented promotions to two key members of the SWS team. They have also welcomed a new advisor to their Customer Service department. Helen Jackson – Business Process Analyst Helen became an integral part of the team since joining the company in 2013 as an Account Manager, before being appointed as the Customer Service & Warranty Supervisor where she held responsibility for the customer service team, field engineers, reception & processing. With this wealth of experience, SWS UK are pleased to announce Helen’s new role as Business Process Analyst. Identifying needs within the business and determining solutions, Helen will be focusing on improvement and data management within the company, as well as managing our very busy Processing Department, ensuring a consistent quality service and commitment to their distributors. Natalie Pyle - Customer Service Supervisor Natalie is a long serving member of staff within SWS and is a familiar face to the network of distributors. SWS UK are pleased to announce her well- deserved promotion as Customer Service Supervisor. With her extensive knowledge of the company’s products, together with her excellent people management skills and customer care, Natalie has proven herself to be a valuable asset to the company and SWS are confident that the Customer Service Team will go from strength to strength under Natalie’s guidance. Rebecca Dainty - Customer Service Advisor. Rebecca joined SWS UK’s customer service department in early January and has already proven herself to be a valuable member of the Team. With previous experience in a busy customer service role within the wholesale industry, Rebecca contributes a wealth of skills to the busy department. This, together with her efficient and friendly attitude is certain be an asset to SWS UK and it is evident that she is already building long lasting partnerships with distributors. To contact the SWS UK Team, phone their head office on 01524 772400.

Hours of business 08:15 to 17:00 Mon-Thur and 08:15 to 15:45 Friday

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THE door industry journal spring 2018