Minprint Company Profile

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35 » Minprint Company Profile 2016

Our People

Strong Account Management Access to an experienced account manager and account management team. Excellent Advice and Guidance We provide information, guidance and support to help our customers in achieving their communication goals. We have found this to be essential to achieving excellence in delivery. behaviours of staff to ensure excellent service. This ranges from smart uniforms to application of listening skills, punctuality and reliability, high quality service provision and being courteous. Ultimately our whole customer ethos revolves around the principal of ‘going the extra mile’ to ensure high customer satisfaction. Values, Attitudes and Behaviours We value and monitor the attitudes and

» customer relationship management

We have a comprehensive approach to the management of our customer relationships and have found that our simple philosophy of partnership and working together is highly effective, enabling us to fully address client’s needs. Our customers gain excellent service, benefiting from our overarching approach of, “we go the extra mile”. Starting with induction right through to instilling our core values and beliefs throughout the Company the customer is at the forefront. Induction We train and develop our people to provide excellent service for customers including how to effectively listen, how to effectively engage customers, and how to go that extra mile for customers.