Palliative Care Referral Centre Flyer for Health Professionals

THE PALLIATIVE CARE REFERRAL CENTRE FOR WEST HERTFORDSHIRE (PCRC) The Palliative Care Referral Centre for West Hertfordshire provides a single point of referral for palliative and end of life care patients registered with Herts Valleys Clinical Commissioning Group GPs – those people who live in Hertfordshire’s council districts of Dacorum, Hertsmere, St Albans, Harpenden, Three Rivers and Watford. The PCRC is a joint partnership between Peace Hospice Care, The Hospice of St Francis, Rennie Grove Hospice Care and Hertfordshire Community NHS Trust and is commissioned by the Herts Valleys Clinical Commissioning Group. All referrals are considered, and triaged, by a Clinical Nurse Specialist based at Peace Hospice Care in Watford which hosts the Referral Centre on behalf of the four providers. THE PCRC SERVICE The Referral Centre accepts referrals for palliative and end of life care patients: • those who need Inpatient care • those for whom care and support in their own home is appropriate i.e. Community Services • those who are not housebound and who would benefit from accessing Outpatient Services including: regular assessments in one-to-one clinics by members of a multi-disciplinary team, including regular assessments in one-to-one clinics by multi-disciplinary Nurses, Doctors and Allied Health Professionals; workshops such as exercise classes and breathlessness courses; counselling and other rehabilitation and wellbeing courses and support. The PCRC also hosts the Electronic Palliative Care Coordination System – EPaCCS.

There are six key elements to the PCRC Service:

1. SINGLE POINT OF REFERRAL The Palliative Care Referral Centre (PCRC) acts as a single point of referral for professionals. Health and care professionals can access a referral form via DXS or via the organisations’ websites. They should email through the form to: westherts.pcrc@nhs.net

For urgent referrals, they should phone: 0333 234 0868

2. TRIAGED RESPONSES Referrals are reviewed and triaged by the PCRC Clinical Nurse Specialist, supported by the administration team, who allocates one of four priority response levels and then forwards to the most appropriate service who can meet the patient’s/family’s needs. The receiving service response is required to meet the priority level i.e. to respond with specified timeframes:

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