City of Surrey 2017 - 2021 Financial Plan
Finance &Technology
PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Finance & Technology Department in tracking its progress and monitoring its contribution to building a sustainable Surrey.
Budget
Performance Measures (Sustainability Theme)
Actual 2016
Budget 2016
Division
2017 2018
2019
2020
2021
# of quarterly reports submitted to Council (Infrastructure)
Financial Reporting
3
3
3
3
3
3
3
# of invoices processed by Accounts Payable 1 (Infrastructure) # of invoices created by Accounts Receivable 2 (Infrastructure)
82,259
79,324 83,904 85,582 87,294 89,040 90,821
7,725
6,742 7,980 8,037 8,198
8,362
8,529
# of electronic invoices received by Accounts Payable ( (Infrastructure) % of staff receiving electronic pay stubs (Infrastructure)
Financial Processing
41,459 26,786 42,288 43,134 43,997 44,877 45,774
100%
100%
100%
100%
100%
100% 100%
% of Homeowner Grants claimed online ((Infrastructure)
70%
66%
70%
70%
70%
70%
70%
Information Technology
First Tier Resolution (Infrastructure)
59%
61%
61%
62%
62%
62%
62%
1 Accounts payable invoices processed are variable due to timing of receiving invoices as well as the variation of capital projects year over year. 2 Accounts receivable invoices created are variable due to variation in cost sharing agreements and activity levels in various City departments.
2017-2021 FINANCIAL PLAN
137
Made with FlippingBook