Faux Ice Rink Pilot

RECOMMENDATIONS - OPERATIONS

• Add secured storage options for guests for shopping bags and personal items • Find alternative skate assists as they were too heavy for children • Look for ways to enclose rubber flooring » Guests walked off the rubber mats onto brick pavers which damaged skate blades » Get a sign “Keep Skates on Rubber” • Continue with the iPad/Square POS – very user-friendly and credit/debit only is recommended again • Provide shoe covers (adult & kid sizes) – some customers wanted to go on the rink, but not skate (assist their child or child too small for skates) • Megaphone – communicate rink closure or other messages from the shed • Radio – skate associates to communicate with Mall Office, Security, Maintenance, etc. • Add add outdoor heater • Misc. Supplies - Band-Aids, alcohol wipes, ice packs, and towels to wipe skates • Sharpen adult skates each time; kid skates every 3 rd time

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