IQ Apartments

In the 5 years Jarrod has been with Civium Strata People, he has achieved a great things, resulting in promotion within a short period of time from Strata Manager to a Senior Strata Manager to Pod Leader - responsible for a team of 4 Managers, and more recently with a promotion to become responsible for 50% of the organisations department as one of two Strata Division Managers, along with a portfolio of high profile clients. Jarrod has the ability to translate and interpret relevant legislation that is consistently of a very high standard, whilst remaining unbiased through his understanding and application of the regulations to those who rely on him and the specific information that is required. Jarrod demonstrates on a daily basis, to internal staff and external clients, his clear and concise understanding of challenging situations in which Jarrod accomplishes a positive outcome for all parties involved through education, managing expectations and producing results that are in line with legislative regulations. Jarrod has acquired many skills and vast experience that he applies through understanding how the legislation should be operated, consequences of outcomes for external clients and the organisation whilst achieving successful results. Jarrod has been an integral part of designing and building procedures in assisting Managers within the organisation to become more efficient, provide a higher level of service to external clients and create improved methods to effectively be adopted by the organisation in current daily routine. Jarrod consistently manages the department and a high level of clientele through many challenging tasks simultaneously. Jarrod promotes within the industry the standard for levels of service through communication, pro- activeness and constant clear progression advice of individual tasks irrespective of their complexities. Jarrod has a natural ability to assist every situation with an approach of empathy, active listening, tailored content and communication that results in a style that proves positive for clients in achieving successful outcomes. As a Division Manager, Jarrod resumes the responsibility for taking on clients that have conveyed their concerns for different reasons which results in a higher level of sensitivity towards service standards, knowledge and the ability to effectively improve previous expectations to a point that secures future business through earned respect, rapport, trust and confidence in Civium Strata.