PowerPoint Presentation

Our talent is our most precious resource. Accor is committed to placing skills at the heart of its leadership culture, with the aim of welcoming, growing and supporting all talents equitably. To deliver on our guest experience we need to make sure that we have the right talent everywhere to enable excellence in serving and anticipating guests’ needs. Just as you are responsible for Guest Experience in your Hotel, you are also the Leader of our Talents Journey. Each talent experiences their own individual journey - the nature and quality of their journey and the associated outcomes will contribute to customer experience. Your talent need to feel valued, and know they are trusted and respected. Fully engaged talent equals higher levels of talent satisfaction and higher levels of talent retention. You do this by enabling and empowering your talent through all phases of their journey. By providing the necessary tools and opportunities, by fostering a culture of support, learning and development and by encouraging diversity within teams and across all levels of management.

You are the role model for your team as you guide your talent on their journey.

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