New Technologies in International Law / Tymofeyeva, Crhák et al.

Figure 4 : General Index of ICT in courts in 2018 “CEPEJ report 2020” “Access to justice is a fundamental quality-of-life issue, and our justice systems are failing people with often dire consequences”. 149 This part of the research, contrarily to the relationship of “Justice to Justice”, is concerned with the relationship between the justice and citizens or users of the judicial services. It includes all platforms and applications used for the e-delivery of services to citizens, like programs, portals, online services, mobile apps, etc. Admittedly, the existence of a sufficient number of courts, as an indispensable venue for the resolution of disputes, is one of the requirements of access to justice. However, every year, millions of people are unable to prevent or resolve their most pressing justice problems. The formal justice institutions do not adequately address their demands for justice. The Justice Needs and Satisfaction Surveys (JNS)1 conducted by HiiL in over 16 countries show on average that only 33 % of people are able to

149 Andersen E, ‘Measuring the Justice Gap’ ( World Justice Project , 2019) accessed 19 February 2022.

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