Customer Loyalty Newsletter2 - June 2019

ONE PROFESSIONAL TEAM

ISSUE 32

Customer Loyalty Newsletter - June 2019

NPS SCORES December 1, 2018 to May 31, 2019

In this issue: Page 2 Three Important Questions to Answer (and Keep Answering) for a Successful CX Program Page 4 Good Job Report Page 8 ATM Gifts, Not ATM Fees

Albuquerque - Wagner Rents (0016)

100.00% 100.00% 100.00% 96.77% 95.00% 93.33% 89.29% 88.89% 88.89% 88.00% 87.50% 87.18% 84.91% 84.62% 84.21% 84.09% 83.08% 81.82% 81.73% 80.85% 80.00% 77.17% 76.47% 75.00% 74.63% 74.36% 74.24% 72.00% 71.43% 70.91% 64.71% 36.36%

Carlsbad (14) Silver City (16)

Steamboat - Wagner Rents (0013) El Paso - Wagner Rents (0017) Las Cruces - Wagner Rents (0021)

Current NPS Loyalty Score 79.39%

2019 NPS Goal 82.00%

Durango (01)

Denver - Wagner Rents (0004) Fort Collins - Wagner Rents (0005)

Detractors (3.81%)

2nd Steel (98)

Promoters (83.20%)

Grand Junction - Wagner Rents (0011) Albuquerque - Power Systems (15)

Passives (12.99%)

Grand Junction (02)

Pueblo - Wagner Rents (0002) Silverthorne - Wagner Rents (0015)

Pueblo (03)

Tech Products (97)

GOAL = 82% Carlsbad - Wagner Rents (0028)

Loyalty Spotlight

Albuquerque (10)

Commerce City - Wagner Rents (0012)

Hayden (04) Windsor (09)

AURORA POWER SYSTEMS

Carbondale - Wagner Rents (0008) Gypsum - Wagner Rents (0010)

Aurora (00)

Colorado Springs (39)

El Paso (12)

Providing EXCELLENT service to our customers: LOCKHEED MARTIN TEAM INDUSTRIAL SERVICES PEGASUS OPTIMIZATION MANAGER (Read more in the “Good Job Report” pgs. 4-7)

Bloomfield (11)

Burlington

Aurora - Power Systems (05)

Hobbs (13) Yuma (38)

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