Merritt Properties Capabilities Booklet

More Than Standard Property Management At Merritt, we consider your business our business. With us, you get more than a space for your company. You also get a team of experienced professionals dedicated to providing personalized and flexible service. Unlike most developers today, we don’t use third- party management firms. Instead, our dedicated Customer Service team manages all of our properties and is available 24 hours a day. This way, we can guarantee that your business will always receive the high level of service that you deserve. Understanding that maintenance issues can be disruptive, we’ve invested in training and technology that allow us to respond quickly, keeping you focused on your business. While many companies promise a response within 24-48 hours, our average on-site response time is just 3 hours — with 70% of all issues resolved within the same day.

And, with a field team experienced in construction, roofing and HVAC, we are often able to resolve customer concerns directly. Because our employees are also owners of the company, every one of us is equally and uniquely committed to delivering exceptional service and building long-term customer relationships. The success of our approach speaks for itself. In a recent Customer Satisfaction Survey conducted by the nationally recognized real estate consulting firm CEL & Associates, Merritt’s customers ranked their overall satisfaction with Merritt as Outstanding.

merritt properties

8