2001 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

How Time Was Spent

4.4%

4.7%

24.5%

1.6%

64.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

4.6

High Low

13.0

1.0

Average Commissions Serviced

$294,070 $34,310

$485,945

Average Pay ($)

Average Pay (% of Book Serviced)

11.7%

How Time Was Spent:

10.0% 27.0%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

9.6%

48.3%

Administration

5.2%

How Time Was Spent

5.2% 10.0%

27.0%

48.3%

9.6%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

118