2001 Best Practices Study

Analysis of Agencies with Revenues Greater Than $10,000,000

3. Personal P&C CSRs

Average

Top 25%

Number

10.9 49.5

High Low

2.0

Average Commissions Serviced

$157,266 $32,121

$261,838

Average Pay ($)

Average Pay (% of Book Serviced)

20.4%

How Time Was Spent:

12.0% 14.1%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

4.7%

63.4%

Administration

5.8%

How Time Was Spent

5.8%

12.0%

14.1%

4.7%

63.4%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * * * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

How Time Was Spent:

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

* - Insufficient Data

INSUFFICIENT DATA - CHART NOT APPLICABLE

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