2001 Best Practices Study

Analysis of Agencies with Revenues Less Than $500,000

C. Internet Utilization

% Providing +25% Profit

Average

25%Growth

1. Internet Access

All employees have access from desktops Selected employees have access from desktop Access available but not through employee desktops

92.0% 8.0%

100.0%

85.7% 14.3%

0.0% 0.0% 0.0%

0.0% 0.0%

0.0% 0.0%

No Internet access in agency

2. Functions Performed via the Internet

% Utilizing

Email

100.0% 92.0% 92.0% 76.0% 32.0% 76.0% 20.0%

Access carrier information 1 Carrier transactions 2 Client Communications

Prospecting

Research

Other

1 Marketing materials, rates/quotes, policy status, etc. 2 Submissions, endorsements, claims, etc.

3. Employees Have Individual Email Addresses

Average

+25% Profit

25%Growth

Percentage of Agencies Providing

79.2%

71.4%

83.3%

4. Agency Website

Average

+25% Profit

25%Growth

62.5%

57.1%

66.7%

Percentage of Agencies with Website

Functions Supported:

Info on Agency, Services, Staff

100.0% 37.5% 25.0% 31.3% 62.5% 68.8% 37.5%

NA NA NA NA NA NA NA

NA NA NA NA NA NA NA

Customer self-service

Rates/Quotes Insurance Sales

Links to Carrier's Websites Employee Email Addresses

Other

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