2001 Best Practices Study
SPECIAL PERSONAL LINES ANALYSIS Agencies with Revenues Greater Than $1,250,000
EMPLOYEE PRODUCTIVITY
CSR Information
Average # of CSRs
5.7
High Low
23.0
1.0
Average $168,305 $31,085
+25% Profit
Average Commissions Serviced
$237,632
Average Pay
How Time Was Spent:
Selling New Business Marketing (Placement)
12.0% 13.1%
Claims Processing Customer Service
8.0%
63.0%
Administration
4.0%
How Time Was Spent
4.0%
12.0%
13.1%
62.9%
8.0%
Selling New Business Marketing (Placement) Claims Processing Customer Service Administration
Producer Information
Average
+25% Profit
Average No. of Validated Producers Average PL Commissions in Book
2.3
*
$213,263 $63,417
Average Pay/PL Producer
*-Insufficient Data
CARRIER REPRESENTATION
Number of Carriers Represented
Average
+25% Profit
+25% Growth
No. of PL National No. of PL Regional
7.0 3.7
5.6 3.8
5.6 2.6
Service Center Use
Total Pers'l Lines Commissions placed in Carrier Service Center
19.6%
12.2%
19.4%
9
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