Operating and CIP Budget Fiscal Year 2015-16

Utility Billing [650-5750]

ACTIVITY DESCRIPTION

 CITY OF MORGAN HILL  FY 15-16  OPERATING AND CIP BUDGET  CITY OF MORGAN HILL  FY 15-16  OPERATING AND CIP BUDGET  CITY OF MORGAN HILL  FY 15-16  OPERATING AND CIP BUDGET  CITY OF MORGAN HILL  FY 15-16 OPERATING AND CIP CITY OF MORGAN HILL  FY 15-16  OPERATING AND CIP BUDGET  CITY OF MORGAN HILL  FY 15-16  OPERATING AND CIP BUDGET  CITY OF MORGAN HILL  FY15-16  OPERATING AND CIP BUDGET Utility Billing is responsible for the monthly billing of fees for water and wastewater services. With a customer base of 12,980 active accounts, the Utility Billing function continues to emphasize customer satisfaction by assisting custom- ers with opening and closing accounts; at the counter with payments and questions; and providing consistent high quality customer service on the telephone regarding account status and accepting credit card payments, particularly online. Utility Billing staff also responds to general City Hall inquiries and refer City customers to appropriate depart- ments. FY 14-15 HIGHLIGHTS  Added a water consumption graph to utility bills showing usage for the current and prior 13 months  Updated the online bill pay website to compliment the City's newly designed web page  Implement real time data upload to customer accounts for web access  Perform services study to ensure the best possible configuration for City Hall customer service, in which utility billing plays a significant part FY 15-16 ACTIVITY GOALS  Provide customer support, assistance and information to address on-going drought  Promote e-billing to improve customer service (faster delivery, not lost in mail) and reduce use and cost of sup- plies  Continue to promote the use of online bill pay and the new WaterSmart data accessibility features FINANCIAL COMMENTS The Utility Billing function is the responsibility of Finance, and is funded by water and wastewater utility user fees. Wa- ter and wastewater service fees will increase per Resolution 6492 for services provided January 1, 2016 or later. The effect of this increase is demonstrated by a sample invoice shown on the next page. In addition, a new rate study will be completed in the 2015 calendar year.

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