2018 Professional Development Course Catalog - Rev. 12/2017

ICM Program Courses

Public Relations Communication is fundamental to the success of any organization. For courts, effective communication with the various communities they serve is central to the administration of justice. In the always-connected information age of the twenty-first century, managing court communications requires an extensive knowledge and practical understanding of a wide variety of media, communications principles, judicial canons, and emerging technologies. In this course, participants will learn basic skills and techniques for making courts more understandable, including how to manage customer service, the difference between legal advice and legal information, how to communicate using various technology applications, how to explain complex processes without using jargon, and how to identify and accommodate audiences with special communications needs. Other topics include community outreach programs and public information, with an emphasis on managing online tools, media relations, and leadership and program development.

Operations Management The Essential Components are those programs and services that support judicial decision making and the adjudication of court cases. Essential components greatly impact court performance and the quality of justice. They include such activities as pretrial information gathering, social intervention on behalf of parties, legal representation, jury management, and enforcement of court orders. Security, facilities management, communications, equipment, and other functions that relate to the infrastructure and management of the court enterprise are also essential components. Court leaders must understand the needs, nature, and level of service of the court and how to deliver the essential components. Whether or not the court has direct control over the management of essential component programs and services, their effectiveness must be measured based upon how they support the overall aims of the courts as a separate branch of government. This course examines how essential components relate to the mission, role, and purpose of courts, as well as how to improve the effectiveness of these programs and services through the application of technology, consideration of appropriate service delivery methods, and collaboration with stakeholders. High Performance Court Framework: Concluding Seminar In the Concluding Seminar, faculty will guide participants in discussions on the nature of supervision, management, and leadership styles. Faculty and participants will explore how individual styles impact working with others within the court as an organization and externally with the other branches of government. Using this framework, participants will undertake various problem-solving scenarios aimed at synthesizing the learning objectives of the five core courses. The course will also highlight the independence of the judiciary and the separation of powers between the branches of government. The Concluding Seminar is intended as a capstone experience in the development of managerial competence.

Judicial College of Maryland

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